topic Re: Browser Access Remote Insight Board in Server Management - Remote Server Management

Browser Access Remote Insight Board

John Rowan_2 — Mon, 20 Aug 2007 12:37:49 GMT

I'm running Firefox 2.0.0.6 and Java Plug-in 1.6.0_02. When I try to access my servers via the remote insight board I had been getting an error that the server was using an old unsupported version of SSL. I used about:config to enable all SSL options which had been turned off to get by that and now I'm left with Java in the box where the ID / password prompt use to appear. Opening the Java console I see an error
load: class CpqLogin.class not found.
java.lang.ClassNotFoundException: CpqLogin.class
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.net.ssl.SSLException: java.lang.NullPointerException
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.handleException(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(Unknown Source)
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more
Caused by: java.lang.NullPointerException
at com.sun.net.ssl.internal.ssl.RSAClientKeyExchange.(Unknown Source)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverHelloDone(Unknown Source)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(Unknown Source)
at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Unknown Source)
at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
... 21 more

I don't know how to resolve this.

I did try Internet Explorer but that too stops with Java in the box where the login app should appear. Apparently the version of Java is to blame?

Please help.

Re: Browser Access Remote Insight Board

C. Scott — Thu, 23 Aug 2007 16:22:21 GMT

I've been doing a search for the same issue. I came across this during my search; but I'm not sure if it'll be the fix because I have to wait until Monday to try it. Hopefully it will help you though.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=341566&prodTypeId=15351&prodSeriesId=341566&objectID=c00770929

Re: Browser Access Remote Insight Board

John Rowan_2 — Thu, 23 Aug 2007 16:27:40 GMT

Unfortunately I'm not running an integrated lights out setup but the older PCI based board. I'll boot the machine and get into the setup for the PCI board to see whether there is a reset to factory default option.

Re: Browser Access Remote Insight Board

C. Scott — Thu, 23 Aug 2007 17:24:34 GMT

Have you checked to make sure that Java is enabled on your browser? Another place to check is in the Java Control Panel under Advanced tab, Security tree and make sure that your SSL 2.0, SSL 3.0 and TLS 1.0 is checked off.

If I find a solution, I'll come and post the solution that we found on here.

We are getting the same error on our Java Console, but when we go to remote into the RILOE...our logon prompt is just a red X.

Hope this helps you some.

Re: Browser Access Remote Insight Board

Paul_627 — Thu, 10 Jan 2008 16:05:19 GMT

I uninstalled all my other versions of java except for v1.4.2_06, cleared cache and cookies and it worked.

Re: Browser Access Remote Insight Board

KarloChacon — Fri, 11 Jan 2008 02:42:03 GMT

hi

I agreed with Paul

try java 1.4.2
that is the recommended from HP

http://java.sun.com/j2se/1.4.2/download.html

and also removed and reinstall firefox because the changes you did

regards