topic Re: Remote Console is unavailable in Server Management - Remote Server Management

Remote Console is unavailable

Bits — Fri, 13 Feb 2009 08:36:50 GMT

Hi,

I was trying to install a HP DL320 G2server which is located in remote end. When I access the remote console I am getting a message that" The Integrated Remote Console is unavailable, it is already in use by a different client.". I reset the network settings of the RILOE II to get rid of this message, But still I am getting the same message. I upgraded the firmware & still I am getting the same message. Rebooted the server several times!!!!. Please find the details of the RILOE II below.
===============================
Remote Insight Status
Remote Console: Available
Terminal Services: Disabled
Remote Insight Time: 05:19:36
Remote Insight Date: 01/11/2000
Remote Insight Keyboard Cable: Connected Internally
Remote Insight Mouse Cable: Disconnected
Virtual Power Button Cable: Connected
Auxiliary Power: Connected Internally
Firmware Version: 1.21
Firmware Date: 06/09/2006
FPGA Version: 17
Hardware Version: 1
=============================

Please help me to get rid of this message & proceed with the installation.

Thanks,
Bits

Re: Remote Console is unavailable

Simon Haslam — Fri, 13 Feb 2009 18:48:34 GMT

I don't know about this version of iLO but, as your server is remote, are you going through a firewall that is doing NAT? Does the remote console work fine if you are on the same network as the RILOE?

There was discussion about this for iLO 2 just recently:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1276988
which may be relevant to you too.

Re: Remote Console is unavailable

Bits — Sat, 14 Feb 2009 02:49:18 GMT

Hi Simon,

This card belongs to RILOE II Family. The card is connected directly to the N/W, So there is not a Firewall in between.....

Thanks,
Bits

Re: Remote Console is unavailable

Charlie Hawkins2 — Thu, 11 Mar 2010 15:07:18 GMT

Were you ever able to find a resolution to this? I'm having the same issue and still searching. The network is actually NAT'd, but what difference would this make if I can login to access iLO, but not remote console?
Thanks for any information.

Re: Remote Console is unavailable

Charlie Hawkins2 — Sat, 13 Mar 2010 12:13:13 GMT

As an fyi to all, I was able to use the iLO "Acquire" feature to take over the unknown session.
iLO 8.30