topic Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console in Server Management - Remote Server Management

DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

Steve Steele_1 — Mon, 21 Jun 2004 16:39:24 GMT

Hi folks,

We see this behavior in some of our servers with this configuration. Staus page confirms internal cables connected correctly, however no mouse/kybd in remote console, just video. Vitrual media works fine. Also, clicking button has no effect.

Any thoughts on what this might be?

Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

Junior Yharte — Tue, 22 Jun 2004 11:06:48 GMT

You're not using the "y" splitter cable right? It's not necessary with the 30 pin cable connected. Is this a "headless" configuration? If it is, hot plug a physical kb/mouse and check the control panel to see if there is a mouse and keyboard driver loaded. Other than making sure the latest F/W is on the RILOE-II's, you might want to go to the network settings page and click "apply" to cause the RILOE-II to reset and see if that helps.

Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

Steve Steele_1 — Tue, 22 Jun 2004 12:14:15 GMT

Correct, no Y splitter cable is being used. It is a headless configuration.

I have tried resetting the board through the network settings page as you suggested already, and it did not help.

I have not tried hooking up a mouse/keyboard locally to see if the drivers are loaded. I will try that next.

Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

acartes — Thu, 24 Jun 2004 10:05:35 GMT

Virtual media works, which uses the internal ribbon cable. But ctrl-alt-del and KB/Mouse are also on that cable. I wonder if the host keyboard controller is confused.

Does the keyboard work during POST and before the OS loads?

Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

Christopher Choate — Mon, 28 Jun 2004 13:28:43 GMT

I had a similar issue which was resolved by running the latest firmware update on the ilo. Have you tried that?

Re: DL380 G3/Riloe-2/Win2K3 - no mouse/keyboard in remote console

Steve Steele_1 — Mon, 28 Jun 2004 13:39:26 GMT

Hi,

Yes, we tried the latest firmware. After some extended troubleshooting, we eventually had to replace the boards that were acting this way, and that solved the problems.