topic Re: iLO II Remote Console Issue (no mouse control) in Server Management - Remote Server Management

iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Tue, 24 Apr 2007 08:07:26 GMT

Can anyone please help. I have a DL380 G5 with the iLO II configured for AD integration.
Everything about the iLO II works perfectly, except one thing...whenever I connect to the integrated remote console, I cannot use my mouse. The mouse on the target server is shown, but I have no control over it. I've tried clicking on the remote console and also right-click to re-allign the mouse, but with no response.
Any help much appreciated.

Stuart

Re: iLO II Remote Console Issue (no mouse control)

Hayden Fountain_2 — Tue, 01 May 2007 23:14:55 GMT

Stuart,

I can't help you but I can lend support to your cause as we have had the same issue.

I will be trying the latest SmartStart (7.7 I believe) to see how it goes

Re: iLO II Remote Console Issue (no mouse control)

TimeOut — Tue, 22 May 2007 16:22:05 GMT

Do you guys have the High Performance Mouse setting to Auto? Try setting it to Enable and see if it makes a difference.

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Thu, 24 May 2007 04:07:57 GMT

Thanks for your help guys, but no joy.
I have now raised a support call with HP and will post any solution that they provide, but I wouldn't hold your breath (I have support calls with HP still open from 3 months ago!!).

Cheers

Stu

Re: iLO II Remote Console Issue (no mouse control)

acartes — Thu, 24 May 2007 15:33:33 GMT

Does the remote keyboard functionality of iLO work? This is through the same interface as virtual mouse capability.

If KB works and mouse does not, I would examine the high-performance mouse setting. Try disabling it and see if that affects the experience whtn you restart IRC.

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Wed, 30 May 2007 03:48:19 GMT

Thanks for the idea, but have already tried disabling, enabling and left on automatic setting for the high perfomance mouse.
The keyboard functions perfectly, regardless of settings employed.
I've opened a support call with HP, so I guess, in about a year or so, I'll be able to post an update!!!

Cheers

Stuart

Re: iLO II Remote Console Issue (no mouse control)

acartes — Wed, 30 May 2007 09:46:12 GMT

What OS are you running on the host?

Re: iLO II Remote Console Issue (no mouse control)

chongkan — Wed, 30 May 2007 17:32:13 GMT

USB or PS2 mouse? It doesn't matter if it is PS/2 or USB, check USB functionality on RBSU and set it ENABLED.

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Thu, 31 May 2007 07:53:47 GMT

Thanks again for the input guys, but still no change.
The host OS is Windows Server 2003, and I have tried both a PS2 and a USB mouse, but to no avail.

Cheers

Stuart

Re: iLO II Remote Console Issue (no mouse control)

TimeOut — Thu, 31 May 2007 10:52:17 GMT

Did you disable the HP iLO Management Channel Interface Driver by a chance?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00867512

Re: iLO II Remote Console Issue (no mouse control)

TimeOut — Thu, 31 May 2007 10:53:54 GMT

It applies for both: Disable or uninstall the driver.

Re: iLO II Remote Console Issue (no mouse control)

acartes — Thu, 31 May 2007 17:39:35 GMT

Check Device Manager and make sure that none of the iLO functions have been disabled. I do not think this is the case because you indicate that virtual Keyboard works. However, if you use DM to disable an iLO interface, it can have effects on other iLO interfaces.

Since you indicate that the virtual keyboard works and the virtual mouse does not, I would check the control panel to make sure that the mouse settings have not been altered.

For Windows, I recommend using the high-performance mouse mode.

Re: iLO II Remote Console Issue (no mouse control)

chongkan — Sat, 09 Jun 2007 02:07:13 GMT

does the remote server has a mouse connected to it?

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Wed, 18 Jul 2007 08:55:21 GMT

Well, I've been through everything.
Nothing disabled on the server and/or iLO2. It doesn't seem to matter if the remote server has a PS2 or USB mouse plugged in, or even none at all. No drivers have been disabled, and now I've lost all of my hair.

I've reported this to HP, but you guys have already suggested everything that they have come up with...and now the calls from them with any more help have stopped...hmmmm..

Thanks all

Stuart

Re: iLO II Remote Console Issue (no mouse control)

KarloChacon — Fri, 20 Jul 2007 11:19:02 GMT

do you have the latest Firmware CD 7.80 installed?

do you have the latest Proliant Support Pack 7.80 installed?

what about java ]Runtime Enviroment 1.4 ?

http://java.sun.com/j2se/1.4.2/download.html

I've heard theres are some issues using newer versions of java

regards

Re: iLO II Remote Console Issue (no mouse control)

KarloChacon — Fri, 20 Jul 2007 11:44:19 GMT

maybe you already tried this

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1134075

or cleaning the NVRAM

regards

Re: iLO II Remote Console Issue (no mouse control)

acartes — Fri, 24 Aug 2007 08:39:34 GMT

Another suggestion: Check the system BIOS settings and verify that you have not disabled any of the host USB functionality. Doing this can impact iLO virtual controls.

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Thu, 27 Sep 2007 07:37:06 GMT

All,

Many thanls for all of your assistance with this issue, but at last I nailed it!
I know this is going to sound so obvious, but I found that one of the server's 'USB Human Interface Devices' in Windows 'Device Manager' had been disabled. Simply re-enabling this has solved the problem.
It would appear that this particular device must controller the 'virtual' mouse for the Remote Console. There are two of these devices, one for the mouse and the other I can only assume is for the 'virtual' keyboard for the Remote Console.

Once again, thanks all.

Cheers, Stuart

Re: iLO II Remote Console Issue (no mouse control)

Stuart M. Garland — Thu, 27 Sep 2007 07:38:49 GMT

Please see above.

Re: iLO II Remote Console Issue (no mouse control)

chongkan — Tue, 02 Oct 2007 05:04:20 GMT

almost 5 months to check the device manager on the server.. lol