topic Re: ILO3 unresponsive in Server Management - Remote Server Management

ILO3 unresponsive

Nicolai Rasmussen — Mon, 30 Aug 2010 08:11:48 GMT

Running ilo3 fw version 1.05 and 1.10 we quite often see that the ilo interfaces of our new DL380 G7's becomes unresponsive. Resetting it from the SMH can get it back online, but it's not really a viable solution to have to reset the ilo interfaces once a week...

Anyone else seeing this behaviour from iLO3?

Re: ILO3 unresponsive

NJK-Work — Mon, 30 Aug 2010 17:19:11 GMT

I have seen this when you try to use the hponcfg_gui.exe application. It locks up the application and the iLO itself when you try to run it to configure an iLO through Windows.

Re: ILO3 unresponsive

Jason Salgado — Tue, 21 Sep 2010 17:39:23 GMT

I've seen ours lock up as well. Unfortunately if someone forgets to config them before putting the server in production, we need to be able to set it from windows. We can't reboot servers willy-nilly.

Re: ILO3 unresponsive

Oscar A. Perez — Wed, 22 Sep 2010 12:32:02 GMT

Are you guys using HPONCFG?

Re: ILO3 unresponsive

Oscar A. Perez — Wed, 22 Sep 2010 12:32:53 GMT

We are working on a new iLO3 release that will fix the iLO3 hang issue after using HPONCFG

Re: ILO3 unresponsive

Jason Salgado — Wed, 22 Sep 2010 12:39:52 GMT

Yes hponcfg, running in windows 2008 and R2 server. I've locked up all three servers running Ilo3s. DL380 G7s. I believe the default firmware was 1.05.
I had to manually go to the server, reboot it, go into the ilo bios and do a reset to get the management processor back online. In one instance, we couldn't even do that. We had to pull the power for a few minutes to even get into the ilo3 bios.

I've updated the servers to Ilo firmware 1.10 but have not had to go back into the hponcfg utility anymore and i'm not going to risk it.

Re: ILO3 unresponsive

Ismael.L — Fri, 24 Sep 2010 06:08:49 GMT

Hi,

I have the same problem with iLO3 firmware 1.10 on a DL360G7.
After using hponcfg.exe the iLO is in a hang state. I can ping it but that's all.
Also when I'm opening a connection on the Remote Console port, the webpage (or telnet) displays:
P

It's very annoying !

Re: ILO3 unresponsive

William Bukowski — Wed, 06 Oct 2010 11:31:01 GMT

We are seeing it in our dl380 G7's as well. We actually need it fixed so ESXi can communicate with the host servers to manage the power correctly. Same exact problem. Opened ticket and their answer was to install new firmware. 3 servers @ 1.05 upgraded to 1.10 on only one. Problem did not go away. Uptime is anywhere from 1 hour to 3 days.

Re: ILO3 unresponsive

Nicolai Rasmussen — Wed, 06 Oct 2010 11:36:20 GMT

I'm glad that I'm not the only one seeing this issue. If I remember correctly, HP had the exact same problem when ILO2 was launched....Wonderful!

Re: ILO3 unresponsive

Oscar A. Perez — Wed, 06 Oct 2010 13:02:24 GMT

This issue has been fixed in iLO3 version 1.15

This version is going to be release within the next two weeks.

Re: ILO3 unresponsive

frankd_1 — Thu, 07 Oct 2010 16:18:34 GMT

We are seeing this on ALL G7/iLO3 systems. Our end customers are getting very annoyed. A fix can't come quick enough!! We see it randomly with 1.05, all the time with 1.10.

Re: ILO3 unresponsive

Brad S. — Wed, 20 Oct 2010 15:11:03 GMT

Can we get an update on when this new version will be released?

Re: ILO3 unresponsive

Paede — Thu, 21 Oct 2010 09:24:36 GMT

You can use the new hponcfg.exe (3.1.0.0)
Just Install this Package (W2K8):

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=4154735&prodNameId=4154847&swEnvOID=4024&swLang=13&mode=2&taskId=135&swItem=MTX-0cf78c01fe194fb4953e43dc97

The hponcfg.exe is then under "C:\Program Files\HP\hponcfg"

works for me ;-)

Re: ILO3 unresponsive

Nicolai Rasmussen — Fri, 05 Nov 2010 08:55:38 GMT

Running ilo3 version 1.15 seem to have fixed this issue.
However, HP SMH still from time to time reports ilo as:
Interface Status: Not Responding

- Which is rather annoying, because it appears to be working just fine now!

Re: ILO3 unresponsive

Nicolai Rasmussen — Fri, 05 Nov 2010 08:56:31 GMT

ILo3 Version 1.15 is the answer.

Re: ILO3 unresponsive

brudan — Fri, 12 Nov 2010 18:40:24 GMT

Once a DL380 G7 gets into this state - has anyone found a way to restart iLO3 without power-cycling?

Re: ILO3 unresponsive

Dean Allendorf — Tue, 04 Jan 2011 20:47:13 GMT

We are seeing this all of our DL585 G7 servers also. We applied 1.15 and works for about a week then starts to become unresponsive again. Pretty much the same symptons when we were on 1.05 then 1.10. We are running ESXi 4.1. The iLo is very important as it is the preferred method to get to the Managment Console. Need a fix asap as we have production machines running on these ESXi servers.

Re: ILO3 unresponsive

0644hunt — Wed, 05 Jan 2011 12:19:43 GMT

This is still happening to me on our ILO3 servers which have 1.15 installed. They only work for a few hours. They do however work if you try connecting to them from the same subnet. But not from other subnets. It is very anoying.

Re: ILO3 unresponsive

MiCorBis — Wed, 12 Jan 2011 08:22:13 GMT

Facing same issue with SMH / SIM on DL360 G7 w iLO3 on FW 1.15. SMH shows iLO3 as "not responding" but its functional. Resetting iLO3 (without power cycle) let it be "green" again - for some ours, days or weeks...

SIM receives a major warning trap: "Remote Insight/ Integrated Lights-Out Interface Error. The host OS has detected an error in the Remote Insight/ Integrated Lights-Out interface. The firmware is not responding."

Re: ILO3 unresponsive

Andre Radtke — Wed, 30 Mar 2011 04:42:23 GMT

Hello,

we ran also in this error quite often. Now we are on FW 1.16 on a DL 360 G7 and still getting this error. We need a fix very quickly because our Servers becomes productive soon!