topic Re: Integrated Lights-out 3 interface status not responding in Server Management - Remote Server Management

Integrated Lights-out 3 interface status not responding

sajad mohammed — Thu, 02 Dec 2010 15:35:53 GMT

Hi,

Have noticed that some of our DL360 G7's report in Systems Management that the Integrated Lights-out 3 interface status is not responding.

iLO works fine though. iLO firmware version is 1.05. Have stopped/restarted all the HP related services and this temporarily clears the message.

Has anyone come across this before ?

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Fri, 03 Dec 2010 16:16:04 GMT

This is a known issue. You need to upgrade iLO3 to version 1.15.

Re: Integrated Lights-out 3 interface status not responding

sajad mohammed — Fri, 03 Dec 2010 16:24:02 GMT

Thanks for your reply. Are there any known bugs/issues with using that firmware version.

Re: Integrated Lights-out 3 interface status not responding

Scott Bonci — Tue, 21 Dec 2010 16:43:01 GMT

I'm having the same issue. HP has replaced the motherboard and ilo firmware is at 1.15. It only appears at boot but not always.

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Wed, 22 Dec 2010 15:19:22 GMT

If this is the random iLO3 unavailable issue during POST but, iLO3 is alive and good then, this issue is fixed in the next iLO3 firmware release 1.16. This release should hit the web early January.

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Mon, 27 Dec 2010 06:03:55 GMT

How do you reset the ILO when it is unresponsive? My new DL980 G7 shipped with ILO 1.10, Smart Update Manager didn't tell me about 1.15 :-(

I now have the 1.15 flash program, but can't flash since the ILO is unresponsive. hponcfg can't reset it. I don't see how to reset it in SMH either. How do you reset ILO when it is unresponsive?

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Thu, 30 Dec 2010 03:20:40 GMT

We pulled the power on the server, and ILO 1.10 was responsive after restoring power. We then upgraded firmware to 1.15, which fixed the hponcfg responsiveness issue.

But there is a bug in 1.15, which then prevents the server from booting again. See http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1293668988596+28353475&threadId=1456726

So we downgraded to 1.10, and the server boots again.

But we still only have 4 out of 8 sockets working, per the ILO issue reported at http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4154735&prodTypeId=18964&objectID=c02624820

Pulling power does not fix this, contrary to the recommended workaround. ILO 1.10 and 1.15 don't fix it. So we have a DL980 that works like a DL580 G7 right now. HP first level support has not been trained on DL980, so everything goes to 2nd level support. But no call-back in 4 days. This is despite paying for 6-hour CTR support.

Not great experience so far.

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Fri, 31 Dec 2010 04:39:33 GMT

According to HP, ILO3 firmware 1.15 is not supported on DL980 G7. Only 1.10 for now. That's because it won't boot with 1.15.

http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c02655638

But the workaround for the processor issue on DL980 G7 requires ILO firmware 1.15.

http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c02641201

Catch-22?

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Fri, 31 Dec 2010 14:38:17 GMT

If you can, please try the latest 1.16 Beta.

FTP System: ftp.usa.hp.com (15.192.32.78)
Login: tempilo3
Password: G1vmeilo (NOTE: CASE-sensitive)
Last Modified: 10/28/2010 1:22:49 PM
Expire Notice: scheduled for 11/3/2010 12:00:00 AM
Valid Until: 11/4/2010 1:22:49 PM (7 days)
Access Type: read-only

FTP Access: ftp://tempilo3:G1vmeilo@ftp.usa.hp.com/
or: ftp://tempilo3:G1vmeilo@15.192.32.78/

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Sat, 01 Jan 2011 07:10:20 GMT

I tried the ILO 1.16 beta 7 from the download link. But I get the same results as with 1.15
* Boot sequence still shows processors 5-8 deconfigured
* Boot sequence freezes after displaying inlet temperature

I've verified the eight XNC cables are correctly placed. I've had to go back to ILO 1.10 to allow me to boot with the four sockets active.

Still no response from HP level 2 support. This is a week after reporting the problem.

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Tue, 04 Jan 2011 17:06:31 GMT

David,

The issue you are having with your DL980G7 is ROM related. Upgrading iLO3 to 1.15 and later just brought the issue to the surface. There is a new ROM version in the works that contains the fix. Please post your case number here so, I can get second level support to pull it ASAP.

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Tue, 04 Jan 2011 17:11:26 GMT

Many thanks. My case # is 4624038849. I have had no response from HP level 2 support since opening the case 10 days ago.

I am running the most recent publicly available ROM - P66.

Re: Integrated Lights-out 3 interface status not responding

David Trounce — Sun, 09 Jan 2011 19:52:53 GMT

Thanks Oscar - an update. The lower XNC board was replaced yesterday, which solved the 4 vs. 8 socket issue. So it wasn't ILO 1.10 that was causing the socket deconfiguration. It just had the same symptoms as the ILO problem.

I'll wait for the new ROM (post P66) before upgrading ILO to 1.15 (or beyond). We have ILO fully configured now, so the ILO 1.10 unresponsive issue during configuration with hponcfg.exe should not be an issue any more. It's primarily an issue during the setup phase.

Re: Integrated Lights-out 3 interface status not responding

sajad mohammed — Mon, 24 Jan 2011 13:54:53 GMT

Have applied the latest iLO3 firmware update of 1.16 and yet this cleared the message and interface was responding. Then a few days later, reverted back to not responding.

Any ideas?

Re: Integrated Lights-out 3 interface status not responding

NJK-Work — Mon, 27 Jun 2011 21:13:42 GMT

I am having this problem on EVERY DL380 G7 we own. It is quite random...although a few servers have this problem every day after I do a reset of the iLO.

I have updated to version 1.25 (latest from HP as of 6/27/2011) and updated to 8.70 support pack. I still have this issue. This is really annoying, not because it stops the iLO from working (the iLO itself is fine) but because it is a false positive and you never know when the server is having a REAL problem. You alway have to check the server when you see the status, because you never know if it is not the usual iLO faux problem but rather a legit problem.

Any updates on this?

Nelson

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Tue, 28 Jun 2011 14:45:54 GMT

Nelson,

What OS are you running on the 380s? Is this the 9006 trap issue reporting iLO isn't responding but iLO3 is fine and dandy?

Re: Integrated Lights-out 3 interface status not responding

Chris_Coates — Wed, 06 Jul 2011 13:40:22 GMT

We are having the same problem with BL460G7 and DL380G7 servers with an ILOE firmware of 1.25. Has anyone heard of a solution yet?

Chris

Re: Integrated Lights-out 3 interface status not responding

MarcSameli — Fri, 15 Jul 2011 06:23:00 GMT

Hi there

we have the same issue with the ilo3 1.25. does anybody have already a solution?

Thx Marc

Re: Integrated Lights-out 3 interface status not responding

Oscar A. Perez — Sun, 17 Jul 2011 20:01:51 GMT

I need more details. Is this the OS reporting iLO3 as unresponsive? What OS do you guys have?

Re: Integrated Lights-out 3 interface status not responding

MarcSameli — Mon, 18 Jul 2011 05:48:29 GMT

This message is coming from the ilo interface, when i connect from the management homepage. the os is windows server 2008 r2 with sp1.