topic Re: ILO 3 Remote Console No Video issue in Server Management - Remote Server Management

ILO 3 Remote Console No Video issue

markys — Fri, 15 Jul 2011 10:44:26 GMT

I have a DL580 G7 with ILO 3, when it boots into the OS I get a black screen and no video reported. I do have a valid advanced licensed applied, the java console reports at the bottom Connected Video_suspended.

Re: ILO 3 Remote Console No Video issue

Oscar A. Perez — Sun, 17 Jul 2011 20:00:19 GMT

How about the .NET Remote Console? Same issue?

Re: ILO 3 Remote Console No Video issue

markys — Mon, 18 Jul 2011 07:19:11 GMT

Yes its the same.

Re: ILO 3 Remote Console No Video issue

Oscar A. Perez — Mon, 18 Jul 2011 13:27:52 GMT

What OS is this? What screen resolution are you using?

Re: ILO 3 Remote Console No Video issue

markys — Mon, 18 Jul 2011 13:41:07 GMT

The OS is Windows 2008 R2 Enterprise 64bit, the screen res should be 1152 x 864

Re: ILO 3 Remote Console No Video issue

bouza — Tue, 26 Jul 2011 19:10:55 GMT

Hello --

I too have this problem; with the Integrated Remote Console it reports "No video". With the Java Integrated Remote Console it reports the "No video" also, although I have seen video suspended message once too.

The remote server is HP DL580G7 with ILO3 using ILO firmware 1.20 from March 14, 2011.

I have tried to connect from : WinXP_SP3 with IE8 and Win7_SP1 and IE9.

Re: ILO 3 Remote Console No Video issue

EOC_Ben — Mon, 08 Aug 2011 09:41:58 GMT

I have exactly the same issue. Couldn't find anything about this beside this post...

Was issue solved ? How ?

Thanks for your help,

Ben

Re: ILO 3 Remote Console No Video issue

Jason Salgado — Fri, 26 Aug 2011 13:04:43 GMT

I had the latest ATI driver installed, had the same issue, no video. Rolled it back to use a microsoft generic video driver and ILO3 remote console now displays video.

I tried ILO3 firmware 1.25 and 1.20, only RDP would work. No video from Dameware or ILO console. As soon as I rolled back the video driver to use a microsoft standard vga adapter, video came right back.

Re: ILO 3 Remote Console No Video issue

Oscar A. Perez — Fri, 26 Aug 2011 13:17:18 GMT

How about the ATI video driver that we include with PSP (ProLiant Support Pack)?

Re: ILO 3 Remote Console No Video issue

Peter Tan — Sun, 28 Aug 2011 13:03:58 GMT

I have 2 units of DL380 G7 with iLO 3, I can not access it from outside network,

error message:java connection timeout and .NET no video.

Firewall port opened: 80,443,23,22, 17988.

With the above ports opened the DL380 G5 with ILO 2 on the same subnet can access form outside network.

Remarks: Tried the iLO 3 firmware 1.20 and 1.25 both can not work.

Re: ILO 3 Remote Console No Video issue

Oscar A. Perez — Mon, 29 Aug 2011 02:14:39 GMT

You need to open on your firewall TCP port 17990 for iLO3 remote console.

Re: ILO 3 Remote Console No Video issue

Peter Tan — Wed, 31 Aug 2011 15:40:54 GMT

No Luck, opened port 17990 still can not solve the problem.

Re: ILO 3 Remote Console No Video issue

mxb144 — Mon, 20 Feb 2012 14:36:53 GMT

Something that worked for me:

I had the “no video” when ilo (intergrated remote console) onto the blade server via the chassi Onboard Administrator

I click on Web Administration (access the iLO web user interface) , and selected Administration, then User Administration

Selected the Administrator local user account and click Edit, then set up the local password for the blade

http: over to that single blade server

Logged on that blade server using the Administrator local user account

Return to the chassi Onboard Administrator and started the ilo connection to the server, and then it prompted me `Shared` or `Acquired`.

Voila, it works.

I hope this will help others.

Re: ILO 3 Remote Console No Video issue

KarimK — Wed, 14 Mar 2012 08:46:20 GMT

Hi,

I also have the have this issue where the ILO is not displaying Video on a DL580 G7 ILO 3, with latest firmware 1.26 installed..

Did anyone get to the bottom of what was causing this, it would appear to be a Windows Driver as i can see the server booting to Windows at the Kernal Load sequence..

Thanks,

Karim

Re: ILO 3 Remote Console No Video issue

jbt99 — Thu, 22 Mar 2012 03:02:27 GMT

I've had several of 32 machines go "Dead" even though the power was still on. After waiting too long for an IT ticket, I went into ILO on one of the machines and clicked Reset ILO from the diagnostics page. Then I cold booted the machine.

It sprang immediately back to life.

I repeated these steps on the other two and they came back to life as well.

I closed the IT ticket.

I'm clueless about what happened, but that worked for me and the machines remain in service.

Re: ILO 3 Remote Console No Video issue

Dazzle — Fri, 19 Oct 2012 10:56:25 GMT

Thanks jbt99 - ILO reset plus Cold Boot worked for me :)

Re: ILO 3 Remote Console No Video issue

Atif-Bebal — Sat, 21 Jun 2014 15:14:46 GMT

Both remote console apps use TCP port 17990 to connect to iLO3 (unless you changed it from the default value). Ensure that his TCP port isn't getting blocked by a firewall.

Re: ILO 3 Remote Console No Video issue

conma293 — Wed, 19 Nov 2014 04:34:12 GMT

I too have this problem - "Connected Video_suspended" .. EXTREMELY frustrating as it had happened to one of my servers, I dealt with it, now I had to reboot my primary and it too has done this.. It was working 5 minutes ago!!

details

DL385 G6

yes iLo doesnt console for .NET or java

yes i have tried resetting iLo then cold boot

yes i have tried changing the video options in rom (currently back to default optional primary, embedded disabled)

it actually shows the bootup process but dies when I select the current fedora kernel at grub

if i choose an old version of fedora kernel it actually shows graphics

but that old version of fedora is problematic

....help :-(

Re: ILO 3 Remote Console No Video issue

Hankk177 — Mon, 15 Dec 2014 20:38:15 GMT

I just ran into this issue on some DL360 G7s. Updated to the latest SPP (2014.09) and iLO firmware (1.80) and no change. I then reset the iLO via the management page as many have suggested - same issue. I did a cold boot - same issue. I unplugged the server and let it sit for 5 minutes. same issue.

what fixed it for me was flipping DIP switch #6 to reset the nVRAM. after doing that everything came back fine.

just FYI

Re: ILO 3 Remote Console No Video issue

luismendeze1 — Fri, 11 Sep 2015 16:10:34 GMT

This one worked for me.

When to device manager and right click on the diplay adapter, ( it had ATI driver), select properties >drive tab>Roll back driver>rebooted the box and I had the video not only in the post screen but also in the windows environment.