topic Re: iLO4 Remote Console Issue in Server Management - Remote Server Management

iLO4 Remote Console Issue

filozof — Fri, 02 Aug 2019 00:03:07 GMT

Hello,

I have a DL360e gen8 server and I have a weird issue with iLO4's remote console. I have tried every type of console and it's the same on all.

When I power on the server, it displays everything fine, up until the proliant logo usually comes up. From that point, all I can see is a black box. Mouse input still goes through the box though. Has anyone encountered this before?

Thank you

Re: iLO4 Remote Console Issue

Cederberg — Fri, 02 Aug 2019 06:27:12 GMT

Hi.
Do you have an ILO Advanced license? Without a licence you can only see the post (BIOS, configuration guis) in remote console. When the Operating system begins loading the console blacks out.
As you can see in this link ILO standard license only supports Pre-OS only on the remote console.
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05269613

Regards
//Cederberg

Re: iLO4 Remote Console Issue

filozof — Fri, 02 Aug 2019 13:21:49 GMT

Hi,

Yes it is ILO Advanced

Re: iLO4 Remote Console Issue

Jimmy Vance — Fri, 02 Aug 2019 18:09:19 GMT

Have you installed an additional video card in the system?

Re: iLO4 Remote Console Issue

filozof — Fri, 02 Aug 2019 19:00:13 GMT

Yes, since I don’t have a vga cable. I removed it and everything works now, I guess the embedded video output option was disabled in bios.