topic iLO "Information Not Available" and auto resets in Server Management - Remote Server Management

iLO "Information Not Available" and auto resets

Dian_Consulting — Fri, 25 Oct 2019 01:53:00 GMT

After power-on server (ML350 g6) fails to start.
iLO2 works.
in "System Information" -> "Summary" section I see "Information Not Available" message for all entries.

"iLO 2 Event Log" shows
"Server power restored. " and "Server reset." entries without any my actions

What's going on and how to get our server back to work?

Re: iLO "Information Not Available" and auto resets

Dian_Consulting — Fri, 25 Oct 2019 02:25:49 GMT

Screen is black all the time

Re: iLO "Information Not Available" and auto resets

Dian_Consulting — Sat, 26 Oct 2019 00:50:19 GMT

Any ideas?

Re: iLO "Information Not Available" and auto resets

ronissac — Mon, 28 Oct 2019 13:49:42 GMT

Hi ,

Make sure the BIOS and ILO firmware is updated to Latest

If the issue still persists, Try to boot the server is minimum configuration (1 CPU, I DIMM , no HDDs)

Try adding the parts one by one and check if the issue persists. This way you can isolate the faulty part

Regards

Ronny

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