topic iLO3 UUID, Serial, ROMs unknown in Server Management - Remote Server Management

iLO3 UUID, Serial, ROMs unknown

CoryCandia — Fri, 26 Jun 2020 10:55:27 GMT

Community,

I have an old DL360G7 that's having issues with iLO missing some of the system's information.

UUID, Serial, System ROM, and backup ROM all display 'unknown'. Additionally, the system information section shows 'data unavailable' for CPU and memory sections.

Things I've tried to correct the problem:

resetting iLO
factory resetting iLO
firmware update from 1.91 to 1.92
removing server power
verified in BIOS that product and serial are correct

Does anyone know any other steps I could try?

Thanks

Re: iLO3 UUID, Serial, ROMs unknown

NareshISS — Fri, 26 Jun 2020 11:52:38 GMT

Hello Team,

please try to clear the NV RAM , update the latest G7 PSP https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=G7.1

Regards,

Naresh Sharma

Re: iLO3 UUID, Serial, ROMs unknown

CoryCandia — Sun, 28 Jun 2020 13:17:21 GMT

Thanks, I had not tried that yet.

My first attempt at reseting the system were not sucessful. I set the maintenance switch to 6, but after reconnecting the power, I could not get the system to boot. I eventually returned it to off and booted the system. I'll try again today.

Re: iLO3 UUID, Serial, ROMs unknown

CoryCandia — Sun, 28 Jun 2020 14:18:46 GMT

NareshISS,

After setting the maintenance switch again and booting the sytem and letting it run for a couple of minutes, I returned the system to normal and noticed a few things had been reset in the BIOS and the system did a memory test, but nothing else.

Should iLO be completely factory reset when clearing NVRAM?

How can you tell if you successfully cleared NVRAM?

An addition issue is this error:

ERROR: The Power Manager is uninitialized. Please restart the server to retrieve power configuration from initial POST.

It does not get cleared when restarting or power resetting the server.

Re: iLO3 UUID, Serial, ROMs unknown

DeDServer — Fri, 04 Dec 2020 17:25:14 GMT

HPE, any upsate?

Re: iLO3 UUID, Serial, ROMs unknown

CoryCandia — Tue, 22 Dec 2020 15:02:26 GMT

The issue was never really cleared. Still can't get any resolution, compounded by the fact that the server is very old and not covered under support.