topic Re: Ilo 4 information page reported Unknown status UUID/Serial Number/System ROM/Backup System ROM in Server Management - Remote Server Management

Ilo 4 information page reported Unknown status UUID/Serial Number/System ROM/Backup System ROM

bolbatos — Thu, 25 Feb 2021 09:51:29 GMT

Hello world!
After changing S/N after repair motherboard in RBSU, all items in WEB Ilo reports staus [Unknown]

iLO report:

UUID Unknown

Server Serial Number Unknown

System ROM Unknown

System ROM Date Unknown

Backup System ROM Unknown

с7000 OA report:

Device Information

Blade Type Server Blade

Manufacturer HP

Product Name HP ProLiant BL465c Gen8

Part Number [Unknown]

System Board Spare Part Number 683821-001

Serial Number

UUID

BIOS Asset Tag i/n XXXXXX

Server Name XXX-XXXX-XX

ROM Version [Unknown]

SSO from OA C7000 not work
direct connect to WEB ilo work
Reisert blade - not helped.
Update fields in RBSU P/N and S/N - not helped
In RBSU all items seems correctly.

????????

Re: Ilo 4 information page reported Unknown status UUID/Serial Number/System ROM/Backup System ROM

SanjeevGoyal — Fri, 05 Mar 2021 06:51:07 GMT

Hello,

I think you need to power down the server, remove the profile, reboot and change UUID in the RSBU, power down the server, reapply profile, and restart.

Update the server with the latest bios.

Or follow the below link.

https://techlibrary.hpe.com/docs/synergy/shared/error/GUID-533E06A6-17F4-4132-AB10-6CF0514C3B06.html

Action

Use the remote console and boot the server into the RBSU.
Verify that the serial number and product ID are set correctly. This information is found on the server.
Reboot the server.
After the remote console messages indicate that the server is no longer in POST, refresh the server hardware.

If you are using OneView follow the below link

https://support.hpe.com/hpesc/public/docDisplay?docId=a00078777en_us&docLocale=en_US