topic Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX in Server Management - Remote Server Management

Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

UlrichThomas — Fri, 05 Mar 2021 07:53:33 GMT

hello, last week my ILO aplifier pack was updated to version 1.80 automatically.
After that the CPU load is over 80% the whole time. Reboot didn't reduce the load.

Are there any suggestions what I can do?

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

Birchi — Fri, 05 Mar 2021 07:33:24 GMT

We have experienced the same issue with the ESX.

CPU Load Average 77.25

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

--Matt-- — Mon, 08 Mar 2021 07:39:32 GMT

Mee too. Fresh install (1.80) still shows 80% plus CPU usage.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

perbengtsson — Wed, 10 Mar 2021 07:57:16 GMT

I see a high CPU utilization running the appliance in Hyper-V too.

It has 4 vCPUs and mine is rock solid at 50% utilization.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

MRidsdale — Wed, 10 Mar 2021 11:40:35 GMT

Same here. @HPE working as intended?

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

UlrichThomas — Wed, 10 Mar 2021 15:41:31 GMT

I've opened a case with HPE a week ago. Case Nr 5354033169
But there hasn't been anyone who looked into the appliance to check which process is creating a lot of load..
L2 asked me if there are tasks in vmware, which version of esxi we use, load on the host.
They didn't catch the problem in the amplifier pack 1.80

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

MarioJAF — Thu, 11 Mar 2021 13:33:59 GMT

Same issue in our iLO Aplifier Pack vSphere appliance.
After Update to 1.80 yesterday it is constantly over 80% cpu load. After a restart the load goes up to 80% again.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

ChuckMalpass — Thu, 11 Mar 2021 19:59:44 GMT

Seeing the exact same thing for more than a week. Finally had to shut it off

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

SanjeevGoyal — Mon, 15 Mar 2021 04:12:45 GMT

Hello,

I saw you already logged case with the HPE tech support.

HPE RTCC L2 is working on that.

I would request follow with the RTCC engineer.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

--Matt-- — Mon, 15 Mar 2021 08:08:33 GMT

Ok, I have now also raised a ticket. Case ID: 5354242813

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

perbengtsson — Mon, 15 Mar 2021 10:03:40 GMT

May I ask you guys how you register the service tickets?

ILO Amplifier Pack feels like one of those edge cases where it's hard to find the right support group. I tried registering a case on the website but couldn't find a product number/serial number combination that was accepted.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

MarioJAF — Mon, 15 Mar 2021 10:04:50 GMT

You have the create the case with the serial number of one of your servers with active maintenance

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

sdonnelly41 — Mon, 15 Mar 2021 15:40:42 GMT

Same issue here since I updated, and last week I ended powering down the VM. Interested if anyone has learned of a fix.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

Styx2 — Mon, 15 Mar 2021 23:50:34 GMT

Hi Sdonnelly41,

I experienced the same issue after upgrading Amplifier packto 1.80. I was wondering, did HPE ever provide you with a satisfactory solution to this issue?

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

--Matt-- — Tue, 16 Mar 2021 08:48:14 GMT

I'm still in the support loop with them asking for logs (but not specifying which logs they want...)

They do seem to have reports of the issue, this was from an email they sent "Also we have come across few cases where constant high CPU usage on iLO Amplifer Pack appliance since upgrade to 1.8. " so the acknowledge the problem.

Will keep the thread updated when I know more.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

perbengtsson — Tue, 16 Mar 2021 09:01:25 GMT

I created a ticket too and uploaded the Amplifier pack support logs.
They asked me to reinstall the system. I felt a bit reluctant to put in all that work recreating my configuration just to see if that solves the problem but turned out I didn't have to do anything because the problem appear directly with a new clean install (or what to call it to start up a new 1.80 appliance with no configuration.at all).
That's where I'm at right now. They haven't asked for any further troubleshooting steps and they are not interested in looking at my system so I'm guessing that they already know what the problem is or that they can reproduce it internally.
Will update if anything changes.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

Cali — Tue, 16 Mar 2021 14:47:58 GMT

Hi,

I see the same on multiple Customer Sites after Update to 1.80.

Not on Hyper-V.

I have sent a Mail to the Development Manager for this Product, will see.

>> Got a fast response. The Developers are now notified about the issue and will respond here (hopefully).

This is a Customer with only 7 Server:

Cali

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

perbengtsson — Tue, 16 Mar 2021 10:55:15 GMT

Are you saying that you have seen a Amplifier pack instance running on Hyper-V that doesn't show this behavior?

I have installed three different instances on different Hyper-V hosts (one being my Windows 10 PC) and they all show the same behavior from the very first minute I install them.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

Cali — Tue, 16 Mar 2021 16:27:06 GMT

Hang on Guys, a fix is on the Way.

Re: Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

Styx2 — Tue, 16 Mar 2021 17:03:25 GMT

Hey Matt,

Appreciate the update. Hopefully we will get a resolution soon. In the mean
time I had to power off the amplifier pack VM. Host CPU runs at a moderate
20 percent when amplifier pack is off.

Barry