topic Re: Update iLO Amplifier from 1.81 to 1.90 - Issues in Server Management - Remote Server Management

Update iLO Amplifier from 1.81 to 1.90 - Issues

Birchi — Thu, 06 May 2021 12:42:57 GMT

After updating from v1.81 to 1.90 ...

no servers are visible anymore.
CPU is between 50% and 100%.
General Settings: Failed to load performance settings
Reports: Failed to Download Report

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Suman_1978 — Fri, 07 May 2021 05:30:40 GMT

Hi,

First things first, have you checked the compatibility?
https://support.hpe.com/hpesc/public/docDisplay?docId=c05384819

Thank You!
https://support.hpe.com/hpesc/public/home

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Birchi — Fri, 07 May 2021 07:45:49 GMT

Hi Suman_1978

The amplifier has updated itself automatically. For this reason I trust HPE that the compatibility is OK.

Kind Regards

birchi

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Zimo — Fri, 07 May 2021 10:36:52 GMT

We experiencing exactly the same problems and compability is ok.

Br,

Simo

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Sven_Probst — Fri, 07 May 2021 12:49:50 GMT

Same problem here, after rebooting the virtual-appliance you can see it is adding the devices. After a few minutes (counting up 300 added servers and more) it just display "0 Server" and the cpu-usage is about 100% after that point.

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

jprabhak — Fri, 07 May 2021 16:44:04 GMT

I would suggest to raise a support case

regards

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Birchi — Mon, 10 May 2021 06:40:14 GMT

HPE Support case 5355494764 has been created

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

sudhirsingh — Tue, 11 May 2021 04:16:59 GMT

Hi,

High CPU utilization has been fixed in 1.81, check if it can be redeployed and add server again.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00112065en_us&docLocale=en_US

Regards,

Sudhir

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Zimo — Tue, 11 May 2021 05:29:09 GMT

The high CPU was fixed in 1.81 but it came back in 1.90. At least for us too. And not only that, as mentioned earlier, right after reboot, it's running thru the servers but suddenly (after a few minutes) the number drops down to zero. I also created a case.

After loosing the whole inventory, trying to readd hundreds of servers to appliance running on 100% CPU, is not actually a solution in my mind.

Br,

Simo

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Zimo — Thu, 27 May 2021 05:58:46 GMT

Resetting to factory defaults was the official "solution" from HPE.

Advisory: HPE Integrated Lights-Out (iLO) Amplifier Pack - All Discovered Servers May Not Be Displayed on the Servers Page and High CPU Utilization May Cause iLO Amplifier Pack Unresponsiveness

-Simo

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

pirx — Thu, 27 May 2021 17:17:33 GMT

With all those XSS vulnerabilities I'm not so sure that this is a software to trust. I tried it 2 years ago and it did not work as expected, I tried it this week and it's not much better. Is this really used by someone in a prod environment? My Apollo servers arent' discovered properly (Server inventory too large), they just have 58 disks, is this really too much? Why isn't amplifier designed to work with servers that HPE actually sell? Is anyone able to receive email alerts from amplifier, this doesn't work here too.

I receive a private message after each post I make here, how great it is that I participate. And a messagea that a case was created for my 2 topics, but 0 response from support. No contact. Nothing.

Re: Update iLO Amplifier from 1.81 to 1.90 - Issues

Zimo — Fri, 28 May 2021 08:37:43 GMT

Not sure about emails alerting because we are not using that. IFTTT seems push all as planned to the app. We have ILO Amp in production but we are not relying email alerts from ILO Amp. Ilo Amp is connected to infosight with autoticket creation. We have also used autoticket creation from OneView. So far Oneview has been more reliable but now we are following up if ILO Amp/InfoSight can take over. Our Apollo servers do not have so many disk so I cannot comment on the discovery part.

But I agree, the support for ILO Amp could be better or more clear. Maybe they are working on that.