topic Re: iLO4 integrated remote console stops working some time after the server starts. in Server Management - Remote Server Management

iLO4 integrated remote console stops working some time after the server starts.

enotbert — Sun, 22 Aug 2021 16:03:54 GMT

Hello.

Server: HP DL380p gen8
iLO4: advanced license
iLO version: 2.78
Host OS: Ubuntu 20.04 LTS

Recently, the integrated remote console has started to work strangely. At first, when the server has just booted, everything works perfectly. HTML5 console and SSH access work.

After a while the image in the console freezes. The console does not respond to the keyboard and mouse, while the image itself seems to refresh. Every time I connect, I see the actual time in the OS.

In addition, when I try to connect via SSH, I get a message Access denied. At the same time, as I said earlier, right after I boot the server SSH connects normally.

I really hope for your quick help.

Re: iLO4 integrated remote console stops working some time after the server starts.

Ihaqueit — Fri, 20 Aug 2021 19:29:15 GMT

Any USB device connected with HP DL380p gen8?

Re: iLO4 integrated remote console stops working some time after the server starts.

enotbert — Fri, 20 Aug 2021 21:36:21 GMT

Yes. USB HDD dock station with 1 drive in it.

Re: iLO4 integrated remote console stops working some time after the server starts.

Sebasbin — Sun, 22 Aug 2021 16:01:43 GMT

Hi,

Please refer below document to troubleshoot the ILO4 remote console issues

https://support.hpe.com/hpesc/public/docDisplay?docId=a00045778en_us&docLocale=en_US

Re: iLO4 integrated remote console stops working some time after the server starts.

enotbert — Tue, 24 Aug 2021 08:54:53 GMT

Thanks for the link. I already found it through google. Unfortunately, I didn't find anything there that could help me. Are you sure there is a solution there, or is it just a link to a similar topic?