topic Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL in Server Management - Remote Server Management

Smart Update Manager sum-10.5.0-13 crashes on RHEL

chhoffmann — Thu, 19 Oct 2023 02:19:27 GMT

Hi,

we are using HPE Smart Update Manager to automatically update our fleet of ProLiant servers to the latest firmware.

Yesterday, we've upgraded to version sum-10.5.0-13 and are consistently seeing the following error on all our servers with this version:

# smartupdate upgrade sum : Smart Update Manager Version 10.5.0 Model: ProLiant DL380 Gen10, ROM: U30, ROM Version: 07/20/2023 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Searching for firmware................................................................................................................................ERROR: '<' not supported between instances of 'CpqPackageMeta' and 'CpqPackageMeta' Traceback (most recent call last): File "sum_le.py", line 2670, in run File "sum_le.py", line 2653, in _run_command File "sum_le.py", line 823, in run File "sum_le.py", line 677, in _get_install_pkgs File "/sum_le-10.5.0/hp/hpm/__init__.py", line 223, in get_packages_dir_dict TypeError: '<' not supported between instances of 'CpqPackageMeta' and 'CpqPackageMeta'

A previous version (10.3.5-2) did not show this behavior.

Any advice? Is someone using version 10.5.0-13 successfully on Linux/RHEL?

Operating System: RHEL 8.8

Models:
ProLiant DL380 Gen9
ProLiant DL380 Gen10
ProLiant DL360 Gen10 Plus
ProLiant DL385 Gen10 Plus
ProLiant DL385 Gen10 Plus v2

Thanks in advance,
Christian

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

chhoffmann — Tue, 17 Oct 2023 09:24:31 GMT

We've further tracked this down to the following firmware packages:

firmware-smartarray-1f19a4a64d

firmware-smartarray-2de15b6882

If those are installed, the problem appears.

Based on checking the XML files, they both appear to try to manage the same "product", which other similar packages do not:

grep product= /usr/lib/x86_64-linux-gnu/firmware-smartarray-*/*.xml

This either seems like a bug in SUM when handling multiple such packages or a bug in firmware packaging (maybe one of the two packages should Obsolete: the other one?).

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

ngnear — Wed, 18 Oct 2023 05:43:05 GMT

Hi There,

Thank you reaching out.

May we suggest you to log a new Support Case on our Support Center as it requires further diagnosis.

https://support.hpe.com/connect/s/?language=en_US

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

chhoffmann — Mon, 30 Oct 2023 13:53:50 GMT

We've opened a support case via our partner. The case is still waiting on Engineering, so the problem is still unresolved.

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

Martin Hulka — Thu, 14 Dec 2023 04:37:34 GMT

@chhoffmann any update from engineering? have a same problem on SLES and sum-10.6.1-2.sles15.x86_64

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

chhoffmann — Thu, 14 Dec 2023 08:37:56 GMT

We are still in contact with them (they either can't reproduce the issue or haven't tried...). We are currently providing them again with the necesssary information.

Re: Smart Update Manager sum-10.5.0-13 crashes on RHEL

ivanzidek — Fri, 05 Jan 2024 15:24:13 GMT

As a side point, the last version of sum that seems to work properly on a dl360g9 running rhel8.3 is 10.0.0-16