topic Re: Don't have username/password for ISEE on EVA3000 in Insight Remote Security

Don't have username/password for ISEE on EVA3000

Victor Semaska_3 — Thu, 16 Mar 2006 13:05:26 GMT

Greetings,

We have ISEE installed on an EVA3000. Problem is nobody remembers the username/password. I tried the default username/password but it didn't work.

What do I have to do to be able to change username/password. I couldn't find any doc. about it.

Thanks,
Vic

Re: Don't have username/password for ISEE on EVA3000

Carlos Roberto Schimidt — Thu, 16 Mar 2006 13:18:24 GMT

In HP-UX I have at directory /opt/hpservices/etc these files:

-r-------- 1 root bin 634 Feb 1 17:00 privkey.bin
-r-------- 1 root bin 162 Feb 1 17:00 pubkey.bin

I dont have sure, but I think is possible password built in these files.

Re: Don't have username/password for ISEE on EVA3000

Victor Semaska_3 — Thu, 16 Mar 2006 13:38:50 GMT

Carlos,

The SAN Appliance for the EVA3000 is a Windows 2000 system. I was able to find those files in c:\Program Files\Hewlett-Packard\ISEE\MotiveChorus\etc but they're in binary.

Would I have to uninstall and reinstall ISEE in order to change the username/password?

Vic

Re: Don't have username/password for ISEE on EVA3000

Carlos Roberto Schimidt — Thu, 16 Mar 2006 13:55:59 GMT

I believe if you uninstall and reinstall ISEE, password is be default.

But, be sure wich directory tree clean these files after uninstall.

Re: Don't have username/password for ISEE on EVA3000

Liem Nguyen — Thu, 16 Mar 2006 14:37:57 GMT

Hi,

Locate the file named motprefs and you will find AGENT_ID (this is the username) and AGENT_PWD (this is the password). Then you can blank out the AGENT_PWD, login with NO password.

If you want to change to a new password, it's under Configuration options, then Communications.

Regards,

Re: Don't have username/password for ISEE on EVA3000

Frank Alden Smith — Fri, 17 Mar 2006 07:26:40 GMT

Victor,

To reset the login credentials perform the following steps. The location of files will vary based upon the platform.

1. Stop the ISEE service/daemon.
2. Open motprefs file and clear the value for the key AGENT_AUTHSTR (it should look like AGENT_AUTHSTR= ).
3. If the login name was changed, then change the value for the key AGENT_USER to admin.
4. If the login password was changed, then change the value for the key AGENT_PASSWORD from xxxxxxxxxx to isee. It will appear as plain text; however, once you save the file and restart the service, you will see xxxxxxxx.
5. Save the changes to motprefs and restart the service/daemon.

Take care,
frank

Re: Don't have username/password for ISEE on EVA3000

Victor Semaska_3 — Fri, 17 Mar 2006 09:32:53 GMT

Thanks Frank, your procedure worked.

Vic