topic ISEE conection proplems in Insight Remote Security

ISEE conection proplems

Shaamil — Thu, 02 Oct 2003 05:02:22 GMT

Hi All
I have a problem getting my isee to work.
All the config is setup correctly.
when I do the following:
http://myhostname:5060/start.html
it gives me the following error on the screen.

Error - Server Error
An error occurred on your support provider's server. Please try again later. We apologize for the inconvenience.

When I do:
http://isee.europe.hp.com/mots/motserver
I get in.

Does the above info mean that there is a problem on our service provider side or on the hpserver side or on the isee.eroupe website.
Thanks in advance.
Shaamil

Re: ISEE conection proplems

Frauke Denker_2 — Wed, 15 Oct 2003 03:11:54 GMT

Hello Shaamil,
if you do a "telnet locahost 5060"
Do you recieve a reply? It should llok like this:
Trying...
Connected to localhost.grc.hp.com.
Escape character is '^]'.

Error 400

HTTP Error 400

400 Bad Request

If you do a " netstat -an|grep 5060"
You should get something like this:
tcp 0 0 *.5060 *.* LISTEN

If this is not the case, the "mad" is not running, start it using "/sbin/init.d/hpservices start"

Re: ISEE conection proplems

Shaamil — Wed, 15 Oct 2003 07:23:48 GMT

HI
I am able to telnet localhost 5060

Also, when I do a netstat on it, I get a LISTEN on that port as well as two
TIME WAITs on that port.
One for my PC's ip & one for 127.0.0.1

Any other suggestions.

Re: ISEE conection proplems

Stefan Stechemesser — Wed, 15 Oct 2003 08:15:41 GMT

Hi Shaamil,

you could try the following:

1.) /sbin/init.d/hpservices stop
verify that mad process is killed (ps -ef | grep mad)
/sbin/init.d/hpservices start
(again ps -ef | grep mad)
then try again connecting to the user interface.
If this does not work, try to use another port:

2.) /sbin/init.d/hpservices stop
vi /opt/hpservices/etc/motprefs
change AGENT_PORT from 5060 to something else
/sbin/init.d/hpservices start

Then connect to the user interface via the new port ID.
3.) if this also does not help. Insert LOG_LEVEL=5 under Global in motprefs and restart hpservices. Connect again to the user interface and check /opt/hpservices/var/mad.log for errors.

Best regards

Stefan