all MAPs crash with same error (Error calling method indexOf on object proxy)

Dmitry Frolov — Mon, 16 Apr 2007 06:00:36 GMT

I installed ISEE on a server using an enterprise method (i.e. using repackage.sh). When I'm trying to run ../RemoteSupport/bin/iseeConnectivityTest.sh script I see the following in the mad.log:

160407 16:58:47.475 ERROR,[Main] Map GlobalVars crashed (vendorId = HP_Services):
Connection file:false
150: 5
serverName is: isee.europe.hp.com
150: 6
PROXY is: :8080
150: 7
PROXY_AUTHSTR is:
PROXY_USER is:
checkConn: MAPS can access the network.
checkConn: Removing semaphore to suppress net access message (if it exists)
150: 8
The url is: http://isee.europe.hp.com:80/mots/motserv
150: 9
150: 10
Error calling method indexOf on object proxy
150: 11
150: 12
150: 13
150: 14
150: 15

160407 16:58:47.494 ERROR,[Main] Run of global vars map failed: 8
160407 16:58:49.378 ERROR,[Main] Map ISEESubmitIncident crashed (vendorId = HP_Services):
500: Parent dir is: /opt/hpservices/vendors/HP_Services/maps/wt/default/maps
500: Map Name is ISEESubmitIncident.mzp
Using classloader : com.motive.JSInterp.JDK12ClassLoader

Also when I'm logging in to http://:5060/start.html browser proceeds to the next screen and shows a menu. But when accessing menu elements like 'configuration options' browser frame just hangs, trying to retrieve the page.

Can anyone shed some light on this?

Details:
System: RedHat EL AS3 update 8
j2sdk-1.4.2_13-fcs
ISEEPlatform-5.1.395-500.32
Connection is throught http proxy, proxy connection is verified to work with "wget http://isee.europe.hp.com/mots/motserv".

Re: all MAPs crash with same error (Error calling method indexOf on object proxy)

Liem Nguyen — Tue, 17 Apr 2007 07:56:30 GMT

Hi,

Are you having multiple processors or multiple NIC cards on this machine?
If the answer is Yes, then you may want to contact your local Responce Center to get the fix.

Regards,

Re: all MAPs crash with same error (Error calling method indexOf on object proxy)

tr10385 — Thu, 28 Feb 2008 07:24:00 GMT

Can you edit motprefs file and add following entires:
Edit or change Log_Level value to 5
KEEP_MAP_RESULTS=true (add this property under [GlobalSettings] )

Add the following section at end of the motprefs file:

[Log]

classloader.logType=TIME

javascript.logType=TIME

api.logType=TIME

guide.logType=TIME

Restart the HP services.
And send me the mad.log

topic all MAPs crash with same error (Error calling method indexOf on object proxy) in Insight Remote Support

all MAPs crash with same error (Error calling method indexOf on object proxy)

Re: all MAPs crash with same error (Error calling method indexOf on object proxy)

Re: all MAPs crash with same error (Error calling method indexOf on object proxy)