topic Re: Install ISEE through firewall in Insight Remote Support

Install ISEE through firewall

Wallace Liu — Sun, 22 Apr 2007 23:39:53 GMT

Hi ISEE guru,

I have difficulty to install ISEE in environment involving firewall, here is the descrition of the environment:

The ISEE is to be installed onto a system on a firewall DMZ, This system is named as node_a;

The firewall allows my desktop PC to access TCP 5060 of node_a;

Firewall allowes node_a to access SPOP server TCP 80.
but my PC cannot access http://node_a:5060/start.html and get attached result.

why do I get such result?

Thanks

Wallace

Re: Install ISEE through firewall

Liem Nguyen — Tue, 24 Apr 2007 06:46:14 GMT

Hi,

This seems to be with FW or network settings, here are a few things you can try from your PC:

1. nslookup node_a
2. telnet node_a 5060
3. tracert node_a

Where is the SPOP located? In the same network as node_a or same as your PC?
Try to access node_a from the SPOP, also, if you have Netscape or Mozilla on node_a, you can try: http://localhost:5060/start.html.

Hope they will provide an incidation of the problem.

Regards,

Re: Install ISEE through firewall

Wallace Liu — Thu, 14 Jun 2007 00:54:31 GMT

Hi Liem Nguyen ,

Sorry for replying so late.

It took me long to get a PC connected to the same network where the node_a is on. The PC can display the webpage. The firewall is obvious causing troubles.

We finished configuration long ago by manually modifying /opt/hpservices/etc/motprefs file.

Thanks a lot.

Walalce

Re: Install ISEE through firewall

naveem — Wed, 20 Jun 2007 08:49:30 GMT

Hi Wallace Liu,

I was going throuth your case: Subject: Install ISEE through firewall.

At the end you mentioned that the problem was solved by manually modifying the /opt/hpservices/etc/motprefs file.

May i request you to share what modifications has been done?

Thanks in advance.
Naveem.

Re: Install ISEE through firewall

Wallace Liu — Wed, 20 Jun 2007 21:10:25 GMT

Hi Naveem,

I myself did not do the modification.

The attachment is the file /opt/hpservices/etc/motprefs modified manually.

The guy did the job told me he only modified the contact infomation and system handle,etc as we do through the webpage.
Cheers

Wallace