topic Re: New ISEE Install... No data entry available for System Handle in Insight Remote Support

New ISEE Install... No data entry available for System Handle

Jack C. Mahaffey — Wed, 30 Jul 2003 19:32:34 GMT

Working on install of ISEE and there aren't any dialog/text boxxes for enterint the system handle as displayed in the Getting Started Guide? Any ideas how to get this info loaded?

jack...

Re: New ISEE Install... No data entry available for System Handle

LisaW — Fri, 01 Aug 2003 13:40:50 GMT

I have to assume you have loaded the newest ISEE version, Hopper A.03.00. on UNIX OS

In this version you will be prompted for the contact information first, which then gets submitted, then the same screen will come back again and you will see the following additional fields:

Entitlement Information
*required fields

Select the Entitlement Type from the list and enter the Entitlement Identifier.

Entitlement Type* (here you use the pull down to choose either System Handle or Service Agreement ID(SAID)
Entitlement Identifier* (this is where you type you System Handle)
(Case Sensitive)

Lisa Williams

Re: New ISEE Install... No data entry available for System Handle

Jack C. Mahaffey — Fri, 08 Aug 2003 14:07:39 GMT

I needed to install an older version of ISEE in order to see the system handle field. All is okay now. I installed the older version, submitted the changes and once everything looked okay I upgraded to 3.00.

Jack...

Re: New ISEE Install... No data entry available for System Handle

Malaysia Support User — Fri, 28 Nov 2003 03:33:04 GMT

Hello,

I have also received the same error message(entitlement check error) whereby the field for the system handle cannot be found. Tried it on two servers running ISEE 3.00. I have included the mad.log for your reference.

Any help is much treasured.

Re: New ISEE Install... No data entry available for System Handle

Norman_21 — Sat, 29 Nov 2003 05:20:44 GMT

Malysia,

You should have started your own thread. However, if you are able to start the ISEE by opening the browser and typing:
http://servername:5060/start.html

once you login, on the left pane, click the
1. Configuration Options (another windows will popup).
2. Click on System
look at the top page, you should be able to see it
Entitlement Type*:SystemHandle
Entitlement Identifier*
(Case Sensitive)

Good luck.