topic Re: OSEM without ISEE in Insight Remote Support

OSEM without ISEE

Volker J. — Mon, 14 May 2007 12:33:31 GMT

Hi.

Is it possible to send reports directly from OSEM?
Which e-mail address must i insert in OSEM -> Settings: -> Remote Delivery

I've installed HPSIM 5.1 and OSEM 1.4.2.A on our Management Server.

Best Regards,
Volker

Re: OSEM without ISEE

ITRC Test-CH — Tue, 15 May 2007 00:20:27 GMT

HP SIM V5.1 offers an integrated remote support (ISEE A.05.00). When this module is bein installed OSEM is also being installed. OSEM is supporting the remote support module.

The manual HP Services Essentials Remote Support Pack Usage Guide" is available on
http://docs.hp.com/en/5991-7446/5991-7446.pdf

Actually supported devices with ISEE A.05.00
- all Proliants with Windows and Linux.
Further devices will follow.

Regards,
Werner

Re: OSEM without ISEE

cybofax — Tue, 15 May 2007 05:37:00 GMT

yes you can configure OSEM to e-mail alerts locally - just configure your email server settings in the OSEM viewer under Settings - Local Email.

In remote delivery - set it to whatever you want - you will still get local notifications if configured as above. Be aware that you will get notifications for all events - even ones that would not necessarily cause a call to be raised. eg - test traps, media changes etc.