topic Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status. in Insight Remote Support

How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

Jack C. Mahaffey — Fri, 08 Aug 2003 17:55:08 GMT

How do you verify that Predictive Support is disabled. Installation documentation for ISEE indicates that it will be disabled. How can I verify and manually disable if necessary.

Thanks ...
jack...

Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

Tammy Liang — Fri, 08 Aug 2003 18:05:30 GMT

run following command to check if Predictive is installed.
# swlist -l product | grep -i predictive
or check if /opt/pred exists. Predictive software is reside at /opt/pred directory.

Check if process psmond is running or not.
If it is running, then Predictive is not disabled.
You can disable it via command below
# /sbin/init.d/predictive stop

Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

Kent Ostby — Fri, 08 Aug 2003 18:27:07 GMT

There should be an entry in the swagent log related to disabling predictive.

Best regards,

Kent M. Ostby

Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

Kent Ostby — Fri, 08 Aug 2003 18:33:31 GMT

Just FYI, there message will be something like:

WARNING: The Predictive product is installed. Predictive will be disabled by . This system's events will NOT be monitored until ISEE is configured.

Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

Jack C. Mahaffey — Fri, 08 Aug 2003 18:36:36 GMT

I just wanted a warm fuzzy that it was acutally disabled. Checking for psmond is good enough for me. I didn't know if there was an application to run to check the setting.

Thanks...

Re: How do you tell if Predictive is Enable/Disabled? Install ISEE and want to verify status.

LisaW — Mon, 11 Aug 2003 16:02:05 GMT

Jack,

During the ISEE installation Predictive is disabled in the startup file by design.

To check, cd /etc/rc.config.d and then do a more on Predictive.
You will see either....
0 = disabled
1 = enabled

It should show disabled once ISEE has been installed. That way Predictive no longer launches with a reboot as it will if you simple stop the process.

Hope this helps,
Lisa Williams