topic Re: ISEE and OVO in Insight Remote Support

ISEE and OVO

ABS_1 — Tue, 07 Aug 2007 17:35:00 GMT

Hi,

Has anyone done the following successfully:

"If you can't get access to the ISEE logs you could have the email notifications sent (or cc'd) to a proxy email account. You could then use a scheduled task policy to periodically scan the inbox with a POP3 client script. If the script received an email from ISEE it could generate an opcmsg."

We have ISEE installed and is monitoring HP servers running Windows. We would like to pass ISEE events to OVO. We can't install an OVO agent on the ISEE box as it is "owned' by HP. I also don't see any indication of ISEE being able to send out SNMP Traps. It seems like it can only send out emails. So, generating opcmsg's from these emails is the only option.

Thanks in advance!

Re: ISEE and OVO

Liem Nguyen — Thu, 09 Aug 2007 10:45:04 GMT

Hi,

ISEE was designed to send hardware incidents to HP using http protocol, there is no way to configure ISEE to send to OVO.

ISEE by itself does not send email either.

What do you mean by: We can't install an OVO agent on the ISEE box as it is "owned' by HP? Are you talking about the SPOP?

Regards,

Re: ISEE and OVO

ABS_1 — Thu, 09 Aug 2007 11:00:36 GMT

Hi,

Yes, sorry, I meant "can't install OVO Agent on SPOP." I'm still trying to understand the different components of ISEE/SPOP and what resides where. If you can give me a small overview, I would really appreciate it.

Re: ISEE and OVO

James ~ Happy Dude — Thu, 09 Aug 2007 13:38:29 GMT

Refer :
ISEE
ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf.

ISEE/SPOP
http://ftp.hp.com/pub/services/hardware/info/spop_user.pdf

Cheers !
James.

Re: ISEE and OVO

James ~ Happy Dude — Thu, 09 Aug 2007 14:12:01 GMT

& this one too !
http://h10018.www1.hp.com/wwsolutions/misc/hpsim-helpfiles/hpsim_51_ovo_Integration.pdf

Yo !

Re: ISEE and OVO

Liem Nguyen — Fri, 10 Aug 2007 07:01:15 GMT

Hello ABS,

There is no way to pass ISEE events to OVO, however, you can pass OVO events to ISEE.

If you are interested in this product, please contact your ASC.

Here is some info about ISEE IOB (ISEE OpenView Operations Bridge):

This ISEE OpenView Operations Bridge is a plug-in to OpenView Operations (OVO). This allows the
OpenView management platform to use the ISEE remote support technology.

Hope this helps,