topic Re: Resend a "delivered" notification from OSEM in Insight Remote Support

Resend a "delivered" notification from OSEM

Adlar Su — Thu, 09 Aug 2007 09:29:36 GMT

Hello,

Is it possible to resend an already delivered notification in OSEM?

When the notification was first delivered, OSEM was not configured to forward through ISEE. ISEE is now set in the outbound protocol, but I do not see a way to manually forward this notification through ISEE.

Is this possible? Or do I have to wait for a new trap?

For your reference, I have OSEM/ISEE set up in a model 3 configuration.

Thank you,
adlar

Re: Resend a "delivered" notification from OSEM

Liem Nguyen — Thu, 09 Aug 2007 10:04:26 GMT

Hi,

If you are still seeing the incidents in OSEM Viewer, then you can resend them.

If not, you will have to wait for a new trap, or send OSEM test to make sure it's working.

Regards,

Re: Resend a "delivered" notification from OSEM

Adlar Su — Thu, 09 Aug 2007 15:18:08 GMT

Hello,

To clarify, in the OSEM "Notifications" screen, the incident is shown as "Delivered". Can the delivered incident be manually forwarded to ISEE?

If not, is there a way to reset the HP management agent such that it will resend the trap for this incident?

Thanks.

Re: Resend a "delivered" notification from OSEM

Liem Nguyen — Fri, 10 Aug 2007 07:05:24 GMT

Hi,

If the incident is already Delivered, I don't think there is a way to resend (to avoid duplicated Service calls).

Regards,