topic Re: No Data in CEUI in Insight Remote Support

No Data in CEUI

VODAFONE E-SERVICES — Fri, 28 Sep 2007 06:45:03 GMT

Dear All

The problem:

we install ISEE on windows servers without issues, from iseestart we can see that the initial events are exchanged and everything looks ok.

However when you log in to https://isee-configuration.br.itc.hp.com/index.html you still can not see any data for the servers?

What are we missing?

Thank you in advance for your support.

Regards

Re: No Data in CEUI

Frauke Denker_2 — Mon, 01 Oct 2007 05:10:48 GMT

hello,
to see the system in the CEUI you need to setup the maps. Did you do this?
Regards
Frauke

Re: No Data in CEUI

VODAFONE E-SERVICES — Mon, 01 Oct 2007 05:34:37 GMT

Of course we have done this.
However even without map we should have seen the server entry + availability info, which is the case for some servers without map.

Regards

Re: No Data in CEUI

Liem Nguyen — Mon, 01 Oct 2007 07:04:36 GMT

Hi,

If this is Standard Configuration, make sure you have setup collections, you can find out by: crontab -l, there should be a cron job for SysInfoRunMap, it should run once/week.

For Runner collections, make sure java -Dru.... is running (ps -ef | grep java).

If this is Advanced Configuration, make sure the collection is setup on the SPOP under Scheduler, once again, this should be set to run once/week.

Hope this helps,