topic eSMG Customer Access in Insight Remote Support

eSMG Customer Access

VODAFONE E-SERVICES — Tue, 06 Nov 2007 10:18:54 GMT

Does anyone know how can I grant access to the customers of an already registerd customer?

Regards

Re: eSMG Customer Access

ITRC Test-CH — Wed, 07 Nov 2007 00:55:32 GMT

Hi Panos,
The HP responsible, typically the TAM or ASM, with administration rights can set up customer access and grant additional users to eSMG.

Regards,
Werner

Re: eSMG Customer Access

SANJAY MUNDHRA — Thu, 08 Nov 2007 21:24:55 GMT

Hi Panos,

You will require TAM or backup TAM privilidges to do this. Once logged in tot he eSMG, update the Customer Contacts and then ask the customer to sign up for HP-passport.

Cheers,
Sanjay Mundhra