topic Re: Health Check in Insight Remote Support

Health Check

Warren L Brown — Wed, 09 Jan 2008 19:00:18 GMT

I am getting the following notices:

Webes Health Check reported a problem at Wed, 9 Jan 2008 06:01:00 -0500

Hostname: tl-ms-sanman01
Version: 1.0
Error Code: E2E

Description:

Webes HeartBeat test failed to log event. Webes may not be in running state

CallStack:

Recommended Action:

Restart Webes Director or Contact HP services.
-.-.-
All services seem to be running. I've even rebooted the server.

Re: Health Check

Liem Nguyen — Thu, 10 Jan 2008 12:56:35 GMT

Please take a look at Sam's note from:

http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1148958&admit=109447627+1199969677713+28353475

Re: Health Check

Taha Tungekar — Thu, 10 Jan 2008 13:37:03 GMT

Hi Warren,

Try installing the new WEBES patch or the new Rules Update. This should solve the issue.

The links are:

WEBES Rules Update 1:
http://h18023.www1.hp.com/support/svctools/webes/50RUDownload.asp

WEBES Patch:
http://h18023.www1.hp.com/support/svctools/webes/50webespatchDownload.asp

If the problem still persists, kindly let me know.

Re: Health Check

Warren L Brown — Thu, 10 Jan 2008 13:46:43 GMT

Already have both update and patch installed, I installed them late yesterday. Over night it sent another notice to me, so that didn't fix it.

I followed the link in a prior message above and went through that process. However, even after a full reboot, I now get no notice on the wsea test, and in SEA I see no events, and if I click on the Full View beneath storage cells, it now says "Error starting manual analysis for file null". Additionally, I've now received this message twice:

System Event Analyzer reported a problem at Thu, 10 Jan 2008 08:30:14 -0500

Hostname: tl-ms-sanman01
Version: System Event Analyzer for Windows V5.0 RU1 Patch2 (Build 268)
Error Code: SEA_Analysis_HibernateThrowable

Description:

Cannot open connection

CallStack:

org.hibernate.exception.SQLStateConverter.handledNonSpecificException(SQLStateConverter.java:103)
org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:91)
org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:43)
org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:29)
org.hibernate.jdbc.ConnectionManager.openConnection(ConnectionManager.java:426)
org.hibernate.jdbc.ConnectionManager.getConnection(ConnectionManager.java:144)
org.hibernate.jdbc.JDBCContext.connection(JDBCContext.java:119)
org.hibernate.transaction.JDBCTransaction.begin(JDBCTransaction.java:57)
org.hibernate.impl.SessionImpl.beginTransaction(SessionImpl.java:1326)
com.compaq.svctools.ca.services.eventreaders.directories.HibEventDirectory.flushAddCache(HibEventDirectory.java:503)
com.compaq.svctools.ca.services.eventreaders.directories.HibEventDirectory.iterator(HibEventDirectory.java:1555)
com.compaq.svctools.ca.services.eventreaders.directories.HibEventDirectory.elements(HibEventDirectory.java:1172)
com.compaq.svctools.ca.services.analysis.engine.AbstractAnaEngine.getEvents(AbstractAnaEngine.java:360)
com.compaq.svctools.ca.services.analysis.engine.AnaEngineAuto.analyzeEventList(AnaEngineAuto.java:292)
com.compaq.svctools.ca.services.analysis.engine.AnaEngineAuto.analyzeDir(AnaEngineAuto.java:221)
com.compaq.svctools.ca.services.analysis.engine.AnaEngineAuto.run(AnaEngineAuto.java:698)

Recommended Action:

Re-initialize the HSQL database.

Re: Health Check

Sam Cofield — Thu, 10 Jan 2008 15:21:32 GMT

Warren,

Below is what needs to be done with attemps to reinitialize the database in v5.0. We have had some good success, but note it has not fixed every issue.

If it doesn't work, I would be on the lookout for WEBES v5.1, which is due out VERY soon. If not, you may consider re-install WEBES v5.0, without saving the configuration.

Also, we have seen by putting the patch on an already broken WEBES, it may not resolve the issue or prevent "e2e" failures.

****************************
* Stop DESTA and WCCProxy (net stop desta_service & wccproxy stop)
* Run C:\program files\hewlett-packard\svctools\common\share\WebesJavaKill.exe
* Save and clear the Windows Application event file
* Delete the following files in C:\program files\hewlett-packard\svctools\specific\desta\data
- destadb.*
- ed.*
- wbemdb.*
* Restart DESTA (net start desta_service) NOTE:WCCproxy automatically starts
* Test with wsea test.

Re: Health Check

Warren L Brown — Thu, 10 Jan 2008 16:03:41 GMT

Sam,

The process to reinit the db seems to have repaired whatever was wrong as far as the database connection issue. And, the SEATEST notices are coming through now.

I won't know for a few hours whether those pesky e2e's are gone or not however.

Thanks for the help, and I'll watch for 5.1.

Re: Health Check

Taha Tungekar — Sat, 12 Jan 2008 19:53:45 GMT

Hey Warren,

Can you let us know if the E2E events are still coming up.

Thanks in advance.

Re: Health Check

Warren L Brown — Mon, 14 Jan 2008 13:45:12 GMT

The e2e's are gone as well.

Thanks!

Warren

Re: Health Check

Warren L Brown — Wed, 12 Mar 2008 15:04:24 GMT

It's back...

The e2e's have returned. I tried the same process again to get rid of them and that didn't help this time. So I downloaded and installed the latest Webes 5.1 and update 2 for it. Still getting the e2e warnings.

Re: Health Check

daniel pangallo — Wed, 02 Jul 2008 18:24:19 GMT

I have a customer running 5.1 patch 2 and getting the e2e errors, I am ready to have the customer install 5.2. Does anyone know what the real fix for this message???

Re: Health Check

PabloC — Thu, 03 Jul 2008 20:19:39 GMT

Hi Daniel,

At this point they're still working on a "real fix" for the E2E on WEBES, but there are a few workarounds as you can see.

If you're still getting it on 5.1 your best chance is to remove it and install WEBES 5.2

Do not just upgrade,
Remove 5.1 from add/remove programs, during the removal it will ask you if you want to keep your configuration, say NO to that*
When you finish removing 5.1 go ahead and install 5.2

This is what has given better results for me at least.

*Keep in mind that you'll have to enter all the information again, that includes:

-Site info
-Contact info
-SMTP Server name
-Entitlement info for the EVA's and the SMA:
Serial#-Product#-SAID/Contract/Carepack#

Re: Health Check

S. Waalen — Wed, 24 Jun 2009 06:18:46 GMT

Did there ever come a REAL fix for this issue?

Re: Health Check

S. Waalen — Wed, 24 Jun 2009 10:27:13 GMT

To reply to my own question. This is what worked for me in WEBES 5.5

Start menu...Systems Event Analyzer -> WEBES Notification Settings. WEBES log notification set to ON.