topic Re: ISEE+RCM in Insight Remote Support

ISEE+RCM

Juan de Los Palotes — Sun, 09 Mar 2008 19:45:59 GMT

Hi Guys

I installed ISEE+RCM on a windows client but, I checked on HP website for client, and I don't see the RCM report for this machine. I try to installed IDOE for Windows, but i still don't see the RCM report on hp website. Anyone have any ideas about how RCM report is sended to HP and any thing else to can I check?.

Thanks in advance.

CF

Re: ISEE+RCM

ITRC Test-CH — Mon, 10 Mar 2008 05:51:32 GMT

Start / schedule the following batch:
C:\Program Files\Hewlett-Packard\ISEE\RemoteSupport\config\scheduledCollections.bat

Re: ISEE+RCM

Juan de Los Palotes — Mon, 10 Mar 2008 13:59:05 GMT

Hi Werner

Thanks a lot for your response. I already ran this .bat, but I still don't see the RCM report on HP Website. Anyone have any ideas about how RCM report is sended to HP and any thing else to can I check?.

Thanks in advance
CF

Re: ISEE+RCM

Liem Nguyen — Tue, 11 Mar 2008 14:03:02 GMT

I believe RCM collection is on eSMG. Where did you look on HP side?