topic Re: RSM and HPSIM5.2SP2 Registration fails in Insight Remote Support

RSM and HPSIM5.2SP2 Registration fails

Laeken — Tue, 15 Jul 2008 13:39:56 GMT

Hello,

im tying to install hpsim and rsm,
but the remote-regstration at hp fails.

here are some log entires from registration_log.txt:

Tue Jul 15 16:22:07 UTC+0200 2008 [68649649] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Tue Jul 15 16:22:07 UTC+0200 2008 [68649649] DEBUG: Beginning debug logging
Tue Jul 15 16:22:07 UTC+0200 2008 [68649649] DEBUG: Have not yet registered, continuing
Tue Jul 15 16:22:07 UTC+0200 2008 [68649649] DEBUG: In autoReg()
Tue Jul 15 16:22:10 UTC+0200 2008 [68649649] DEBUG: Set properties
Tue Jul 15 16:22:12 UTC+0200 2008 [68649649] DEBUG: Stopped the Agent
Tue Jul 15 16:22:12 UTC+0200 2008 [68649649] DEBUG: Clearing the profile...
Tue Jul 15 16:22:12 UTC+0200 2008 [68649649] DEBUG: Cleared the profile property
Tue Jul 15 16:22:13 UTC+0200 2008 [68649649] DEBUG: Started the Agent
Tue Jul 15 16:22:13 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 0 seconds.
Tue Jul 15 16:22:23 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 10 seconds.
Tue Jul 15 16:22:34 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 20 seconds.
Tue Jul 15 16:22:44 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 30 seconds.
Tue Jul 15 16:22:54 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 40 seconds.
Tue Jul 15 16:23:04 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 50 seconds.
Tue Jul 15 16:23:14 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:started after 60 seconds.
Tue Jul 15 16:23:25 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 70 seconds.
Tue Jul 15 16:23:35 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 80 seconds.
Tue Jul 15 16:23:45 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 90 seconds.
Tue Jul 15 16:23:55 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 100 seconds.
Tue Jul 15 16:24:06 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 110 seconds.
Tue Jul 15 16:24:16 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 120 seconds.
Tue Jul 15 16:24:26 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 130 seconds.
Tue Jul 15 16:24:36 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 140 seconds.
Tue Jul 15 16:24:46 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 150 seconds.
Tue Jul 15 16:24:57 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 160 seconds.
Tue Jul 15 16:25:07 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 170 seconds.
Tue Jul 15 16:25:17 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 180 seconds.
Tue Jul 15 16:25:27 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 190 seconds.
Tue Jul 15 16:25:37 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 200 seconds.
Tue Jul 15 16:25:48 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 210 seconds.
Tue Jul 15 16:25:58 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 220 seconds.
Tue Jul 15 16:26:08 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 230 seconds.
Tue Jul 15 16:26:18 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 240 seconds.
Tue Jul 15 16:26:28 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 250 seconds.
Tue Jul 15 16:26:39 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 260 seconds.
Tue Jul 15 16:26:49 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 270 seconds.
Tue Jul 15 16:26:59 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 280 seconds.
Tue Jul 15 16:27:09 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 290 seconds.
Tue Jul 15 16:27:19 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 300 seconds.
Tue Jul 15 16:27:30 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 310 seconds.
Tue Jul 15 16:27:40 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 320 seconds.
Tue Jul 15 16:27:50 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 330 seconds.
Tue Jul 15 16:28:00 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 340 seconds.
Tue Jul 15 16:28:10 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 350 seconds.
Tue Jul 15 16:28:21 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 360 seconds.
Tue Jul 15 16:28:31 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 370 seconds.
Tue Jul 15 16:28:41 UTC+0200 2008 [68649649] DEBUG: Found state of in-progress:inventory-activated after 380 seconds.
Tue Jul 15 16:28:51 UTC+0200 2008 [68649649] DEBUG: Found state of retry:failure-communication after 390 seconds.
Tue Jul 15 16:29:01 UTC+0200 2008 [68649649] DEBUG: Wrote reg status to the registry
Tue Jul 15 16:29:01 UTC+0200 2008 [68649649] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...

there is no proxy and access to https://isee-updates.americas.hp.com/ succeeds

the connection test at the beginning of the Configuration succeeds also.

Has anybody an idea?

Re: RSM and HPSIM5.2SP2 Registration fails

Liem Nguyen — Wed, 16 Jul 2008 17:04:56 GMT

We are having issue with the database, please hold on. You may want to retry later today or tommorow.

Re: RSM and HPSIM5.2SP2 Registration fails

Renato Richina — Thu, 17 Jul 2008 09:28:13 GMT

I'm having the same problems since 2 days. @HP: are there still issues with the database?

Thanks and regards
Renato

Re: RSM and HPSIM5.2SP2 Registration fails

Niko Ronkainen — Thu, 17 Jul 2008 09:37:53 GMT

I'm having similar case, error logs seem identical to yours:

Thu Jul 17 13:18:44 UTC+0300 2008 [56849686] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 13:18:44 UTC+0300 2008 [56849686] DEBUG: Beginning debug logging
Thu Jul 17 13:18:44 UTC+0300 2008 [56849686] DEBUG: Have not yet registered, continuing
Thu Jul 17 13:18:44 UTC+0300 2008 [56849686] DEBUG: In autoReg()
Thu Jul 17 13:18:47 UTC+0300 2008 [56849686] DEBUG: Set properties
Thu Jul 17 13:19:21 UTC+0300 2008 [56849686] DEBUG: Stopped the Agent
Thu Jul 17 13:19:21 UTC+0300 2008 [56849686] DEBUG: Clearing the profile...
Thu Jul 17 13:19:21 UTC+0300 2008 [56849686] DEBUG: Cleared the profile property
Thu Jul 17 13:19:22 UTC+0300 2008 [56849686] DEBUG: Started the Agent
Thu Jul 17 13:19:22 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:started after 0 seconds.
Thu Jul 17 13:19:32 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 13:19:42 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 13:19:52 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 13:20:03 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 13:20:13 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 13:20:23 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 13:20:33 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 13:20:43 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 13:20:53 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 13:21:04 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 13:21:14 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 13:21:24 UTC+0300 2008 [56849686] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 13:21:34 UTC+0300 2008 [56849686] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 13:21:34 UTC+0300 2008 [56849686] DEBUG: Found registration failure
Thu Jul 17 13:21:44 UTC+0300 2008 [56849686] DEBUG: Wrote reg status to the registry
Thu Jul 17 13:21:44 UTC+0300 2008 [56849686] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...

Proxy is not needed and firewall shows all connections are allowed. Address https://isee-updates.americas.hp.com/ works only from time to time, connection test in the beginning has never failed.

I've had this same problem for past 2 days. Doesn't look very promising and reliable to me ...

Re: RSM and HPSIM5.2SP2 Registration fails

Liem Nguyen — Thu, 17 Jul 2008 11:29:19 GMT

Try it now,

Re: RSM and HPSIM5.2SP2 Registration fails

Renato Richina — Thu, 17 Jul 2008 13:45:04 GMT

Thanks - finally for me, registration has now worked.

Re: RSM and HPSIM5.2SP2 Registration fails

Mitch Henning — Thu, 17 Jul 2008 17:36:01 GMT

Hate to be another "me too", but me too. I'm having the same issues. Have been trying all morning.

Re: RSM and HPSIM5.2SP2 Registration fails

jschurbon — Thu, 17 Jul 2008 17:52:27 GMT

I an having a similar issue but it might be something to do with a plugin based off the log file
$Header: /src/Common/objects/wsc/HPISEElogger.wsc 9 2005/05/23 12:33:17 -0600 migrim $
HP.ISEE.logger PARAMETERS: giThreadId 44867731
Thu Jul 17 13:44:08 EDT 2008 [44867731] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 13:44:08 EDT 2008 [44867731] DEBUG: Beginning debug logging
Thu Jul 17 13:44:08 EDT 2008 [44867731] DEBUG: Have not yet registered, continuing
Thu Jul 17 13:44:08 EDT 2008 [44867731] DEBUG: In autoReg()
Thu Jul 17 13:44:12 EDT 2008 [44867731] DEBUG: Set properties
Thu Jul 17 13:44:14 EDT 2008 [44867731] DEBUG: Stopped the Agent
Thu Jul 17 13:44:14 EDT 2008 [44867731] DEBUG: Clearing the profile...
Thu Jul 17 13:44:14 EDT 2008 [44867731] DEBUG: Cleared the profile property
Thu Jul 17 13:44:15 EDT 2008 [44867731] DEBUG: Started the Agent
Thu Jul 17 13:44:17 EDT 2008 [44867731] DEBUG: Found state of after 0 seconds.
Thu Jul 17 13:44:27 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 13:44:37 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 13:44:47 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 13:44:58 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 13:45:08 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 13:45:18 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 13:45:28 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 13:45:38 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 13:45:49 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 13:45:59 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 13:46:09 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 13:46:19 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 13:46:29 EDT 2008 [44867731] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 13:46:29 EDT 2008 [44867731] DEBUG: Found registration failure
Thu Jul 17 13:46:40 EDT 2008 [44867731] DEBUG: Wrote reg status to the registry
Thu Jul 17 13:46:40 EDT 2008 [44867731] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...
Thu Jul 17 13:46:50 EDT 2008 [44867731] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 13:46:50 EDT 2008 [44867731] DEBUG: Beginning debug logging
Thu Jul 17 13:46:50 EDT 2008 [44867731] DEBUG: Have not yet registered, continuing
Thu Jul 17 13:46:50 EDT 2008 [44867731] DEBUG: In autoReg()
Thu Jul 17 13:46:52 EDT 2008 [44867731] DEBUG: Set properties
Thu Jul 17 13:46:55 EDT 2008 [44867731] DEBUG: Stopped the Agent
Thu Jul 17 13:46:55 EDT 2008 [44867731] DEBUG: Clearing the profile...
Thu Jul 17 13:46:55 EDT 2008 [44867731] DEBUG: Cleared the profile property
Thu Jul 17 13:46:56 EDT 2008 [44867731] DEBUG: Started the Agent
Thu Jul 17 13:46:56 EDT 2008 [44867731] DEBUG: Found state of complete:failure-logical after 0 seconds.
Thu Jul 17 13:47:06 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 13:47:16 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 13:47:27 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 13:47:37 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 13:47:47 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 13:47:57 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 13:48:07 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 13:48:18 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 13:48:28 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 13:48:38 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 13:48:48 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 13:48:58 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 13:49:09 EDT 2008 [44867731] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 13:49:09 EDT 2008 [44867731] DEBUG: Found registration failure
Thu Jul 17 13:49:19 EDT 2008 [44867731] DEBUG: Wrote reg status to the registry
Thu Jul 17 13:49:19 EDT 2008 [44867731] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...
Thu Jul 17 13:57:34 EDT 2008 [44867731] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 13:57:34 EDT 2008 [44867731] DEBUG: Beginning debug logging
Thu Jul 17 13:57:34 EDT 2008 [44867731] DEBUG: Have not yet registered, continuing
Thu Jul 17 13:57:34 EDT 2008 [44867731] DEBUG: In autoReg()
Thu Jul 17 13:57:38 EDT 2008 [44867731] DEBUG: Set properties
Thu Jul 17 13:57:40 EDT 2008 [44867731] DEBUG: Stopped the Agent
Thu Jul 17 13:57:40 EDT 2008 [44867731] DEBUG: Clearing the profile...
Thu Jul 17 13:57:40 EDT 2008 [44867731] DEBUG: Cleared the profile property
Thu Jul 17 13:57:41 EDT 2008 [44867731] DEBUG: Started the Agent
Thu Jul 17 13:57:41 EDT 2008 [44867731] DEBUG: Found state of complete:failure-logical after 0 seconds.
Thu Jul 17 13:57:51 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 13:58:01 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 13:58:12 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 13:58:22 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 13:58:32 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 13:58:42 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 13:58:52 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 13:59:03 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 13:59:13 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 13:59:23 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 13:59:33 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 13:59:43 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 13:59:54 EDT 2008 [44867731] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 13:59:54 EDT 2008 [44867731] DEBUG: Found registration failure
Thu Jul 17 14:00:04 EDT 2008 [44867731] DEBUG: Wrote reg status to the registry
Thu Jul 17 14:00:04 EDT 2008 [44867731] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...
Thu Jul 17 14:07:39 EDT 2008 [44867731] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 14:07:39 EDT 2008 [44867731] DEBUG: Beginning debug logging
Thu Jul 17 14:07:39 EDT 2008 [44867731] DEBUG: Have not yet registered, continuing
Thu Jul 17 14:07:39 EDT 2008 [44867731] DEBUG: In autoReg()
Thu Jul 17 14:07:42 EDT 2008 [44867731] DEBUG: Set properties
Thu Jul 17 14:07:44 EDT 2008 [44867731] DEBUG: Stopped the Agent
Thu Jul 17 14:07:44 EDT 2008 [44867731] DEBUG: Clearing the profile...
Thu Jul 17 14:07:44 EDT 2008 [44867731] DEBUG: Cleared the profile property
Thu Jul 17 14:07:45 EDT 2008 [44867731] DEBUG: Started the Agent
Thu Jul 17 14:07:45 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 0 seconds.
Thu Jul 17 14:07:55 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 14:08:05 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 14:08:16 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 14:08:26 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 14:08:36 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 14:08:46 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 14:08:57 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 14:09:07 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 14:09:17 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 14:09:27 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 14:09:37 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 14:09:48 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 14:09:58 EDT 2008 [44867731] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 14:09:58 EDT 2008 [44867731] DEBUG: Found registration failure
Thu Jul 17 14:10:08 EDT 2008 [44867731] DEBUG: Wrote reg status to the registry
Thu Jul 17 14:10:08 EDT 2008 [44867731] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...
Thu Jul 17 14:12:14 EDT 2008 [44867731] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 14:12:14 EDT 2008 [44867731] DEBUG: Beginning debug logging
Thu Jul 17 14:12:14 EDT 2008 [44867731] DEBUG: Have not yet registered, continuing
Thu Jul 17 14:12:14 EDT 2008 [44867731] DEBUG: In autoReg()
Thu Jul 17 14:12:18 EDT 2008 [44867731] DEBUG: Set properties
Thu Jul 17 14:12:20 EDT 2008 [44867731] DEBUG: Stopped the Agent
Thu Jul 17 14:12:20 EDT 2008 [44867731] DEBUG: Clearing the profile...
Thu Jul 17 14:12:20 EDT 2008 [44867731] DEBUG: Cleared the profile property
Thu Jul 17 14:12:21 EDT 2008 [44867731] DEBUG: Started the Agent
Thu Jul 17 14:12:21 EDT 2008 [44867731] DEBUG: Found state of complete:failure-logical after 0 seconds.
Thu Jul 17 14:12:31 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 14:12:41 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 14:12:52 EDT 2008 [44867731] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 14:13:02 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 14:13:12 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 14:13:22 EDT 2008 [44867731] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 14:13:32 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 14:13:43 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 14:13:53 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 14:14:03 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 14:14:13 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 14:14:23 EDT 2008 [44867731] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 14:14:34 EDT 2008 [44867731] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 14:14:34 EDT 2008 [44867731] DEBUG: Found registration failure
Thu Jul 17 14:14:44 EDT 2008 [44867731] DEBUG: Wrote reg status to the registry
Thu Jul 17 14:14:44 EDT 2008 [44867731] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...
Thu Jul 17 14:35:35 EDT 2008 [54495055] DEBUG: $Header: /src/SWM/Agent/SPOP/Custom/SpopIntegration/SPOP_SWMAgent_Update.js 19 2005/11/18 14:56:00 -0700 kemcca $
Thu Jul 17 14:35:35 EDT 2008 [54495055] DEBUG: Beginning debug logging
Thu Jul 17 14:35:35 EDT 2008 [54495055] DEBUG: Have not yet registered, continuing
Thu Jul 17 14:35:35 EDT 2008 [54495055] DEBUG: In autoReg()
Thu Jul 17 14:35:38 EDT 2008 [54495055] DEBUG: Set properties
Thu Jul 17 14:35:40 EDT 2008 [54495055] DEBUG: Stopped the Agent
Thu Jul 17 14:35:40 EDT 2008 [54495055] DEBUG: Clearing the profile...
Thu Jul 17 14:35:40 EDT 2008 [54495055] DEBUG: Cleared the profile property
Thu Jul 17 14:35:41 EDT 2008 [54495055] DEBUG: Started the Agent
Thu Jul 17 14:35:41 EDT 2008 [54495055] DEBUG: Found state of in-progress:started after 0 seconds.
Thu Jul 17 14:35:51 EDT 2008 [54495055] DEBUG: Found state of in-progress:started after 10 seconds.
Thu Jul 17 14:36:01 EDT 2008 [54495055] DEBUG: Found state of in-progress:started after 20 seconds.
Thu Jul 17 14:36:12 EDT 2008 [54495055] DEBUG: Found state of in-progress:started after 30 seconds.
Thu Jul 17 14:36:22 EDT 2008 [54495055] DEBUG: Found state of in-progress:inventory-activated after 40 seconds.
Thu Jul 17 14:36:32 EDT 2008 [54495055] DEBUG: Found state of in-progress:inventory-activated after 50 seconds.
Thu Jul 17 14:36:42 EDT 2008 [54495055] DEBUG: Found state of in-progress:inventory-activated after 60 seconds.
Thu Jul 17 14:36:53 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 70 seconds.
Thu Jul 17 14:37:03 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 80 seconds.
Thu Jul 17 14:37:13 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 90 seconds.
Thu Jul 17 14:37:23 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 100 seconds.
Thu Jul 17 14:37:33 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 110 seconds.
Thu Jul 17 14:37:44 EDT 2008 [54495055] DEBUG: Found state of in-progress:error-plugin after 120 seconds.
Thu Jul 17 14:37:54 EDT 2008 [54495055] DEBUG: Found state of complete:failure-communication after 130 seconds.
Thu Jul 17 14:37:54 EDT 2008 [54495055] DEBUG: Found registration failure
Thu Jul 17 14:38:04 EDT 2008 [54495055] DEBUG: Wrote reg status to the registry
Thu Jul 17 14:38:04 EDT 2008 [54495055] ERROR: Registration failed or did not succeed in the maximum time interval.
Please verify the proxy and firewall configuration that may exist. Exiting...

Re: RSM and HPSIM5.2SP2 Registration fails

Niko Ronkainen — Fri, 18 Jul 2008 05:51:10 GMT

Registration succeeded for me few minutes ago. Got following lines in log:

Fri Jul 18 09:42:42 UTC+0300 2008 [56849686] DEBUG: Found state of complete:success after 70 seconds.
Fri Jul 18 09:42:42 UTC+0300 2008 [56849686] DEBUG: Found registration success