https://community.hpe.com/t5/insight-remote-support/rsp/m-p/4237192#M1452 Hi. I have reinstalled, again, the RSP component and have tested connectivity, registration and all seems okay... except there are no packages being displayed. It did work once weeks ago but since a reinstall it now has this issue. I have used the HPSIM package from the ICE 2.35 DVD. Any thoughts one what I am missing as this is really starting to tick me off.<BR /><BR /> The check for package updates failed due to the following error:<BR />The command: "C:\Program Files\HP\SWMAgent\\runchannel.exe" <A href="https://isee-updates.americas.hp.com:443/Core/Custom/SubscriptionConfig" target="_blank">https://isee-updates.americas.hp.com:443/Core/Custom/SubscriptionConfig</A> was written to C:\Program Files\HP\SWMAgent\SWM\CLI\queue\1216601489522\request.txt but was not processed after 120000 miliseconds. Sun, 20 Jul 2008 23:59:47 GMT David Larvin 2008-07-20T23:59:47Z https://community.hpe.com/t5/insight-remote-support/rsp/m-p/4237192#M1452 Hi. I have reinstalled, again, the RSP component and have tested connectivity, registration and all seems okay... except there are no packages being displayed. It did work once weeks ago but since a reinstall it now has this issue. I have used the HPSIM package from the ICE 2.35 DVD. Any thoughts one what I am missing as this is really starting to tick me off.<BR /><BR /> The check for package updates failed due to the following error:<BR />The command: "C:\Program Files\HP\SWMAgent\\runchannel.exe" <A href="https://isee-updates.americas.hp.com:443/Core/Custom/SubscriptionConfig" target="_blank">https://isee-updates.americas.hp.com:443/Core/Custom/SubscriptionConfig</A> was written to C:\Program Files\HP\SWMAgent\SWM\CLI\queue\1216601489522\request.txt but was not processed after 120000 miliseconds. Sun, 20 Jul 2008 23:59:47 GMT https://community.hpe.com/t5/insight-remote-support/rsp/m-p/4237192#M1452 David Larvin 2008-07-20T23:59:47Z https://community.hpe.com/t5/insight-remote-support/rsp/m-p/4237193#M1453 <BR />David,<BR /><BR />Try these:<BR /><BR />1. Exit out of SWM<BR />2. Stop/start SWMAgent from Services<BR />3. Launch SWM, then Actions &gt; Check for updates.<BR /><BR />Be patient, this may take a long time to start up and download all packages.<BR /><BR />Hope this helps, Mon, 21 Jul 2008 11:36:58 GMT https://community.hpe.com/t5/insight-remote-support/rsp/m-p/4237193#M1453 Liem Nguyen 2008-07-21T11:36:58Z