topic Re: WEBES E2E in Insight Remote Support

WEBES E2E

David Larvin — Thu, 18 Sep 2008 00:34:58 GMT

This subject has been mentioned before but no one actually commented on whether the solutions offered actually fixed the problem.
So here it is again.
I have a site with a new HPSIM/RSP installation and the customer is receiving the
message

Subject: End to End detection failed
Webes Health Check reported a problem at Wed, 17 Sep 2008 16:01:10 +0800

Hostname: PERMGT01
Version: 1.0
Error Code: E2E

Description:
Webes HeartBeat test failed to log event. Webes may not be in running state

CallStack:
Recommended Action:
Restart Webes Director or Contact HP services.

So I am HP Services so what do I do, where do I go because I am bit fed up of being contacted about yet another crappy HP monitoring product.The same site also has events that sometimes send to ISEE/RSP and sometimes not, the last nots being disk failures on their EVA. Maybe should start another thread

Re: WEBES E2E

Lew Blackburn, Jr. — Fri, 05 Jun 2009 11:16:08 GMT

I ran into this issue recently and made a change in WEBES.

Start menu...Systems Event Analyzer -> WEBES Notification Settings. From there I switched the WEBES log notification to ON.

There is a Windows AT command that performs a check every 8 hours. This is one of the items it checks.

I'm curious if this same fix works for everyone, or if there are other detection issues also. Please let me know.

Re: WEBES E2E

Uwe Zessin — Fri, 05 Jun 2009 12:15:02 GMT

Yes, that did it for me. After I learned about it here I've implemented it during all subsequent installations and have not heard any complaints so far.
Well, maybe I've screwed up the mail notifications everywhere ;-)