https://community.hpe.com/t5/insight-remote-support/events-not-actioned-by-hp/m-p/4271603#M1547 - Did you input contract information for EVA (CarePack, SAID or System handle)?<BR />- Are you sure that your EVA was succesfully entitled for remote support?<BR />- Did your SIM create internal critical events for these cases? Thu, 30 Oct 2008 11:04:10 GMT Roman Belsky 2008-10-30T11:04:10Z https://community.hpe.com/t5/insight-remote-support/events-not-actioned-by-hp/m-p/4271602#M1546 Here is an odd one. I have a site with ISEE/HPSIM 5.2 and I am moving to RSP.<BR />The site has a Windows 2003 Server with Command View 7, seperate to a Windows 2003 running HPSIM. Everything seemed to work, test events were seen and ISEE sent of to HP. All good I thought. Then the EVA had some major errors, disk failures etc and either no events were sent, or events sent and ignored.<BR />Any thoughts on what may be missing? Maybe i should start again using RSP to start with Thu, 18 Sep 2008 03:33:06 GMT https://community.hpe.com/t5/insight-remote-support/events-not-actioned-by-hp/m-p/4271602#M1546 David Larvin 2008-09-18T03:33:06Z https://community.hpe.com/t5/insight-remote-support/events-not-actioned-by-hp/m-p/4271603#M1547 - Did you input contract information for EVA (CarePack, SAID or System handle)?<BR />- Are you sure that your EVA was succesfully entitled for remote support?<BR />- Did your SIM create internal critical events for these cases? Thu, 30 Oct 2008 11:04:10 GMT https://community.hpe.com/t5/insight-remote-support/events-not-actioned-by-hp/m-p/4271603#M1547 Roman Belsky 2008-10-30T11:04:10Z