topic Re: SPOP showing unnamed endpoint in Insight Remote Support

SPOP showing unnamed endpoint

Sonu_3 — Sat, 04 Oct 2008 05:47:19 GMT

Hi all,

We have HP-UX 11.23 ia64 HPXU server, and ISEE A.03.95.500.28.

In SPOP ESC page it is showing as "unnamed endpoint". We found Java 1.3 in "motprefs" file, and we update the java version to 1.4 and restart the hpservices, but the status in SPOP remains same.

Events are reaching to SPOP as well as HP Backend.

Please help me to resolve this issue

Re: SPOP showing unnamed endpoint

Sonu_3 — Sat, 04 Oct 2008 05:59:30 GMT

Hi,

There are errors logged in mad.log file

ERROR,[Main] Map /opt/hpservices/vendors/HP_Services/maps/wt
/default/maps/ISEEConfigData.mzp returned 1 [/opt/java1.4/jre/bin/java]

ERROR,[Main] Map stdout:
ERROR,[Main] Map stderr:

Re: SPOP showing unnamed endpoint

Liem Nguyen — Mon, 06 Oct 2008 12:34:51 GMT

Hi,

Make sure /opt/hpservices/etc/motprefs is pointing to the right location of Java 1.4:

JVM_LOC=
Then stop/start hpservices

NOTE: Most likely the path should be:
JVM_LOC=/opt/java1.4/jre/bin/java

Hope this helps,

Re: SPOP showing unnamed endpoint

Sonu_3 — Sat, 11 Oct 2008 09:07:06 GMT

Hi Liem,

Sorry for the delay,

the motprefs file is pointing the java as below

JVM_LOC=/opt/java1.4/jre/bin/java

(We already copleated the step that you provided but, the result was same).

Re: SPOP showing unnamed endpoint

Liem Nguyen — Tue, 14 Oct 2008 10:47:42 GMT

Hi,

If you load up mad.log and motprefs, I'll take a look.
Also, run:
/opt/java1.4/jre/bin/java -version and send me the output.

We may need to turn on debugging to get more details if we do not see obvious problem with the current logs.

Re: SPOP showing unnamed endpoint

Sonu_3 — Wed, 15 Oct 2008 22:41:43 GMT

Hi Liem,

I am uploaded the log files.

Re: SPOP showing unnamed endpoint

Sonu_3 — Tue, 11 Nov 2008 07:11:11 GMT

Hi Liem,

Is any idea on this issue?

Re: SPOP showing unnamed endpoint

Joelmel Roche — Fri, 14 Nov 2008 09:30:36 GMT

hi, you must try to upgrade the isee client to version A.03.95.510.46

br,

Re: SPOP showing unnamed endpoint

Liem Nguyen — Mon, 17 Nov 2008 19:35:23 GMT

Server=OIL-SPOP
systemLocation=IT Department
PROXY=172.16.40.14:7000
PROXY_USER=
PROXY_PASSWD=xxxxxxxxxx
PROXY_PASSWD2=xxxxxxxxxx

Do you really need Proxy Server and port 7000 to get to the SPOP?

Is the SPOP in DMZ?

I assume you would get an error when perform: View detailed system info (this is on ISEE GUI)?

Is this a new install or it was working before? You may want to upgrade to 3.95.30.xx, but I still think this is Java related.

Re: SPOP showing unnamed endpoint

Arthur Keusch — Wed, 03 Dec 2008 09:31:31 GMT

Dear All

I face the same issue on a rx6600 HPUX B.11.23. The last action we did is to force shc using the java version which is installed with the ISEE package by setting the JVM_LOC variable to JVM_LOC=/opt/hpservices/jre/opt/java1.4/jre/bin/java .

This made the "transfer" working.

20081203T08:23:09 TRANSUTIL info transport.cxx 592 ISEE transport utility 'submitData' was successful in sending the file.
20081203T08:23:09 shc-cli info ShcCli.cxx 2248 Successfully submitted request for a SHCA Report.