topic Re: The HP Remote Support Client service hung on starting on the SIM Server in Insight Remote Support

The HP Remote Support Client service hung on starting on the SIM Server

jaywardhan — Mon, 10 Nov 2008 11:37:29 GMT

Hi All,

Whenever i take a reboot of the SIM Server, the server doesnt comeup through RDP. When i log in through RILO I observe a pop being displayed which says " A Service Hung at the startup. Please check the Event Viewer for more details."

I opened the Event Viewer and observered the below event logged:-

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 11/10/2008
Time: 6:30:14 AM
User: N/A
Computer: XXXXXXX
Description:
The HP Remote Support Client service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Further, when i check the status of the service through Services.msc the Remote Support Client Service is seen in the running state.

Please advice.

Re: The HP Remote Support Client service hung on starting on the SIM Server

Liem Nguyen — Tue, 18 Nov 2008 13:30:28 GMT

What is the version of RSP Client?
Can you stop/start RSP Client Service easily?

Re: The HP Remote Support Client service hung on starting on the SIM Server

jaywardhan — Tue, 18 Nov 2008 13:36:38 GMT

hi,
The RSP client version is 05.10.27.

I am able to stop and start the RSP client Service easily.

Re: The HP Remote Support Client service hung on starting on the SIM Server

Liem Nguyen — Wed, 19 Nov 2008 13:46:12 GMT

Seems like timing issue to me, make sure the service's properties have not been changed.
The User: N/A above raises another question, did you change Log on for this Service?

The User should be SYSTEM.

Re: The HP Remote Support Client service hung on starting on the SIM Server

Steven Baillie — Tue, 25 Nov 2008 11:44:34 GMT

I am having the same issue as well with the service hanging at startup.

steven

Re: The HP Remote Support Client service hung on starting on the SIM Server

jcosta1 — Fri, 12 Dec 2008 20:14:06 GMT

Having same issue as well. Just installed SIM 5.2.2 today on W2K3 Standard x64 Sp2. Also PSP 8.15 installed.

Eventually the RSP client service seems to load (and work). Seems to me like a timing bug.

Re: The HP Remote Support Client service hung on starting on the SIM Server

Simon Cochet — Fri, 17 Apr 2009 09:28:20 GMT

IÂ´m having the same issue here. Do you have any news or solutions?

Re: The HP Remote Support Client service hung on starting on the SIM Server

Ruben Renders — Wed, 29 Apr 2009 13:00:52 GMT

I have the same issue with Insight RSS.
Anyone a solution?

Re: The HP Remote Support Client service hung on starting on the SIM Server

mark q — Sun, 17 May 2009 18:55:27 GMT

still getting this no response from hp..

Re: The HP Remote Support Client service hung on starting on the SIM Server

Robb McCune — Mon, 27 Jul 2009 14:57:15 GMT

We are having the same issue. Not sure if its related yet but also seeing some DCOM issues in the event logs.

Re: The HP Remote Support Client service hung on starting on the SIM Server

Alexander A — Thu, 06 Aug 2009 14:24:10 GMT

Hi. You say your version is 5.10. A notice in the manual "Remote Support Pack - A.05.20 CMS Prerequisites and Managed Systems
Configuration Guide", page 11, 5.10 is no longer supported.

I've had this problem with newer installations too, if I remember correctly I uninstalled all packages, rebooted and reinstalled all packages starting from "Remote Support Client" and moving down.

From the manual:
NOTE: HP Remote Support Customer Action Required: HP customers should upgrade to the Remote Support
Pack version A.05.20 release before February 28th, 2009 to ensure your Contract and Warranty data is
systematically updated and that newly added Managed Systems will be correctly scheduled for data collection
services.
Cause: Due to a software timing interaction older installations of the HP Remote Support Pack (RSP)
A.05.05-A.05.10 generate excessive calls to HP for Contract and Warranty data updates. This can cause
disk space issues on affected Central Management Servers in the Customer environment, as well as service
incident processing delays at HP due to the high call volume. RSP A.05.00 is no longer supported.
Effect: To address concerns and improve performance, on February 28th, 2009, the HP Remote Support
team will disable the communications used to retrieve Contract and Warranty data for all RSP client versions
prior to the current A.05.20 release. Additionally, new Managed Systems added to your enterprise will not
be automatically scheduled for data collection services unless you upgrade to HP RSP A.05.20