HPSIM not showing CW column, not in the 'options' menu ?

Steve weeks_2 — Thu, 22 Jan 2009 10:27:33 GMT

Morning,

We had to trash our HPSIM install due to Database issues, so i've re-installed on a new machine. I've installed Remote Support pack, and have Remote Support Software Manager etc, I also have OSEM on there (although i can't seem to add systems to monitor)

All services appear to be running. ISE_CMS_SWMAGENT and ISE_SWM_COMMANDQUEUE are running.

I don't think it's a client setting as they all really haven't changed, apart from having a new destination.

Help me out here gents, what on earth am i missing ?

HPSIM running, Version: Systems Insight Manager 5.2 with SP2 - Windows
Build version: C.05.02.02.00

The HP Remote Support Software Manager version is A.05.07.04.

i have Open Service Event Manager 1.4.7 - crsm 10.6.4

Re: HPSIM not showing CW column, not in the 'options' menu ?

JKytsi — Thu, 22 Jan 2009 20:36:43 GMT

Do You got a menu option in SIM options --> remote support pack options (or something like that)

If not ..install the RSP (isee) client again. You can find the msi package from Remote Support Software Manager download directory.

topic HPSIM not showing CW column, not in the 'options' menu ? in Insight Remote Support

HPSIM not showing CW column, not in the 'options' menu ?

Re: HPSIM not showing CW column, not in the 'options' menu ?