topic Re: RSP Maintenance window in Insight Remote Support

RSP Maintenance window

KSoucy — Thu, 22 Jan 2009 14:57:12 GMT

If in SIM you disable monitoring of a server for a planned outage (through Tools&Links in SIM), will RSP still create an incident?

If so, how would you plan for maintenance to avoid incidents to be sent?

Re: RSP Maintenance window

JKytsi — Thu, 22 Jan 2009 20:33:57 GMT

I usually disable reporting from OSEM user interface.

Re: RSP Maintenance window

KSoucy — Fri, 23 Jan 2009 01:25:31 GMT

Nice to know.

Can anyone tell me if suspending monitoring will also suspend RSP monitoring?

Re: RSP Maintenance window

ITRC Test-CH — Fri, 23 Jan 2009 06:43:02 GMT

In HP-SIM under "Options" > "Remote Support Configuration and services" the remote transport can be disabled for all devices, which should not send incidents to HP temporarily or permanently.