topic Re: HP SIM Remote Support pack in Insight Remote Support

HP SIM Remote Support pack

Neil Daniels_1 — Wed, 28 Jan 2009 22:19:47 GMT

When I try to access the Remote support Configuration and service option in SIM I get the following.

Fatal error: Call to undefined method DOMDocuement::document_element() in
C:\hp\hpsmh\data\htdocs\isee\isee-functions.php on line 1852

This is a new install and I do not have ISEE installed.

Re: HP SIM Remote Support pack

Andrew Claiborne — Wed, 28 Jan 2009 23:19:04 GMT

Hi Neil,

If you open the Remote Support Software Manager user interface by clicking on the desktop shortcut, does it indicate that any Remote Support Pack packages failed to install?

Best Regards,
-Andy Claiborne

Re: HP SIM Remote Support pack

Neil Daniels_1 — Thu, 29 Jan 2009 15:22:11 GMT

All of the software installed. There are no ISEE modules referred except for the isee to rsp migration modules. That module was installed to I removed it but the problem is still there.

Re: HP SIM Remote Support pack

Troy Gallipeau — Thu, 29 Jan 2009 18:26:21 GMT

I also am having this problem.

I thought I would try under Options, Contract and Warranty Data Collection just to see if it was completely hosed, and sure enough all systems come back as a failed or unknown. Not really surprised by that but I would like to know how to fix this issue.

Re: HP SIM Remote Support pack

Debeer Eric — Fri, 30 Jan 2009 07:51:24 GMT

I have had the same problem, i uninstall sim and all the components about rsp and i reinstall sim5.3 who do all the job himself, it works but why...

Eric