topic Re: ISEE problem: Incident not submitted [8: CL_ERROR_MAPChrashed] in Insight Remote Support

ISEE problem: Incident not submitted [8: CL_ERROR_MAPChrashed]

Mario Grdisa — Tue, 03 Feb 2009 15:57:59 GMT

Hi,

on my SMA i get all the time dos box with message shown in the attachment. When i stop HP ISSE Support Messenger service (w3k server)dos box stops to be shown. Does that means than the events are not sent to HP or what can i do to repair the issuse?
Thanks in advance

Mario

Re: ISEE problem: Incident not submitted [8: CL_ERROR_MAPChrashed]

Taha Tungekar — Wed, 04 Feb 2009 03:17:22 GMT

Hi Mario,

This is mostly because ISEE is unable to sent an event to the HP Backend. From the looks of it, your motive application has crashed, or there seems to be an issue with the connectivity to the HP Backend. Verify that there is connectivity before proceeding.

Re: ISEE problem: Incident not submitted [8: CL_ERROR_MAPChrashed]

Frauke Denker_2 — Wed, 04 Feb 2009 08:14:07 GMT

Does it happen while creating a test event from ISEE? This message is shown when one of the ISEE connectivity scripts is executed using a non-console session.
Check as well that the process "mad" is running - corresponding service is HP ISEE.