topic Re: HP SIM 5.3 upgrade, RSCCE install failed in Insight Remote Support

HP SIM 5.3 upgrade, RSCCE install failed

Karri Rantala — Tue, 03 Mar 2009 12:18:34 GMT

Hi all.

As a part of otherwise successful HP Systems Insight Manager 5.2sp2 --> 5.3 upgrade, the installation of Remote Support Configuration Collector Extension fails with the following error:

An exception was thrown when installing the service CM_GL_RSCC-CMS_WIN

So far I have tried running the installation again with the same error. In addition I reinstalled RSCC and tried installing RSCCE afterwards, no dice.

I found another thread discussing somewhat similar thread with another using reporting the very same error:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1308370
See Paula Nelsen's post, no specific answer for her though. That thread sort of hints that some update was or will be released.

Please see the attached install log, I can't really make out what really fails.

Thanks in advance.

Re: HP SIM 5.3 upgrade, RSCCE install failed

JKytsi — Tue, 03 Mar 2009 13:24:54 GMT

I was stuck in version A05.16 after 5.2sp2-->5.3 upgrade and got same errors.

ended up removing the RSCC and RSCCE components (unified collector etc.) AND did a registry clean for RSCC and RSCCE components.

After that it installed the new version from RSSMW

Re: HP SIM 5.3 upgrade, RSCCE install failed

Simon Ho (UK) — Tue, 03 Mar 2009 17:31:29 GMT

I ran into the same problem. I've detailed the steps I followed to solve this in the following thread:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1319356

Rgds,
Si

Re: HP SIM 5.3 upgrade, RSCCE install failed

JKytsi — Tue, 03 Mar 2009 18:40:39 GMT

Oh .. It was me =) two identical problems...

Re: HP SIM 5.3 upgrade, RSCCE install failed

Karri Rantala — Thu, 05 Mar 2009 18:14:59 GMT

Hiya.

Just wanted to let you know that reinstalling the whole RSSWM roughly along the lines Simon described fixed the issue for me.

I didn't touch the registry though. Searched for likely culprits but ended up removing nothing.

Re: HP SIM 5.3 upgrade, RSCCE install failed

Simon Ho (UK) — Tue, 10 Mar 2009 10:10:30 GMT

Aside of the registry cleaning and renaming of directories, the process I described follows HP's recommendations. However, it took me quite a while searching through various HP docs to find that info!

Glad I could help anyway.