topic Re: CL_ERROR_NETWORK in Insight Remote Support

CL_ERROR_NETWORK

PFLUMIO Damien — Thu, 13 Nov 2003 11:17:12 GMT

Hello, I started spop installation on our site
but when i'm trying to send the system information using the isee web console
the browser send me the message :

Assistant Application Error
(CmdLayer.cpp:452) Failed to escalate incident 761058265.2@TOTO. Error = CL_ERROR_NETWORK

When I look to my proxy logs i can see :

15.5.6.7 TOTO - [13/Nov/2003:10:43:29 +0000] "CONNECT https://isee.europe.hp.com:443 HTTP/1.0" 200 1393

15.5.6.7 TOTO - [13/Nov/2003:10:43:34 +0000] " - " 400 224

Any Idea ??

Re: CL_ERROR_NETWORK

Norman_21 — Thu, 13 Nov 2003 13:33:45 GMT

Hello,

SPOP should be installed and configured by HP only, they should bring a Windows NT based platform and install it at your site.
All clients will communicate to HP via the SPOP Windows NT platform.
http://www.hp.com/learn/isee

Hope this help!

Re: CL_ERROR_NETWORK

Frauke Denker_2 — Thu, 13 Nov 2003 18:59:26 GMT

Hello,
did you recieve any errors during installation? Did you recieve the installation incidents from the SPOP? Did the registation of the SPOP and the client install work? Are any client installed? Are you able to send events from the clients can you see then in you motive insight? Are they tranported to HP?
Lots of questions, I know, but without knowing more about the installation, it is hard to say what caused an error, especially with the AC.
Regards
Frauke