topic Installing HP Insight Remote Support Failed in Insight Remote Support

Installing HP Insight Remote Support Failed

Vreriks Marcel — Tue, 10 Mar 2009 11:11:32 GMT

Hello,

I want to install HP Insight Remote Support on a virtual Microsoft Windows Server 2003 R2 Standard edition.
I've get the following error messages:
Failed to connect to the HP support center.
I can browse with IE to several web sites.
What's going wrong here.

See Logging for more details

Re: Installing HP Insight Remote Support Failed

ITRC Test-CH — Wed, 11 Mar 2009 04:46:02 GMT

Hi Marcel,
The remote connection of the actual version of IRS is working when it is being installed on a physical machine. Refer also to the prerequisites of RSP.

Re: Installing HP Insight Remote Support Failed

oskar01 — Wed, 11 Mar 2009 07:19:30 GMT

Make sure you have access to HP-Support Back-end servers.

https://rsswm.software.hp.com/proc/rps/
https://services.isee.hp.com/version/index.html and https://rsswm.policy.hp.com

I know that HP states that IRS is not supported on a Virtual server. But im intressed to know youre result.

Good luck
F

Re: Installing HP Insight Remote Support Failed

Andrew Claiborne — Wed, 11 Mar 2009 13:35:16 GMT

The problem described in this thread can cause false connectivity errors in Insight RS as well as RSP:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1236582544232+28353475&threadId=1315858

The workaround works for Insight RS too.

Virtual servers should run Insight RS for experimentation or evaluation purposes...it's just a question of if they are supported if/when you have problems down the line.

Best Regards,
-Andy