topic Re: VA event monitor NOT in service in Insight Remote Support

VA event monitor NOT in service

Zvonko Patafta — Thu, 18 Dec 2003 07:35:22 GMT

I have done installation of ISEE on Netserver LC 2000r. It appears to be working fine. However, when checked what installed there was no VA event monitor in service. So, I am wandering whether VA error handling would be OK.
Conditions:
1. Upgrade from CommandView 1.04->1.07
2. Instant TT install+Agents 5.5
3. ISEE install
All steps were done according to the written procedure. So, what could it be with VA event monitor?! Is there anything to do with upgrade on CommandView v.1.07!
How can I make sure that VA error notification works fine?!

Re: VA event monitor NOT in service

Zvonko Patafta — Thu, 18 Dec 2003 08:06:43 GMT

Also, what is the heartbeat od ISEE service?! What would happened if ISEE service is unintentionally turned off?! Will the ISEE HP server notify the problem?!

Re: VA event monitor NOT in service

Zvonko Patafta — Thu, 18 Dec 2003 10:08:51 GMT

Replying on my own queries I found that CVSDM 1.07 has an issue with VA event monitoring. My question: What is a solution for it?! Downgrading to 1.06 or workaround?!

Re: VA event monitor NOT in service

Frauke Denker_2 — Mon, 22 Dec 2003 06:19:29 GMT

Hello Zvonko,
I assume that you installed the Version 3.0 of ISEE. If you want to monitor a VA, you need to install the VA Event Handler. This is a seperat product that is available at http://www.software.hp.com/portal/swdepot/displayProductsList.do?groupName=Instant+Support+Enterprise+Edition+%28ISEE%29
I am not sure wether the Commandview 1.07 is already supported as this client was available before the release fo CVSDM 1.07. I will check if there are any further informations on this.
Concerning the heartbeat, I think you are talking about the polling of ISEE every 190 second. This is more important for the advenced configuration as this shows the status of a client as not-polling if the heartbeat was missing for 24H.
Regards
Frauke

Re: VA event monitor NOT in service

Zvonko Patafta — Tue, 23 Dec 2003 05:06:53 GMT

Thanks for the info!
So, I can asssume that if Client is not polling for 24hrs ISEE will create a case!
There is a note in the latest doc ISEE_Client.pdf(rel.10-Dec-03), page 100 with VA Event issue and CVSDM 1.07!!!
I am still looking for solution degrade CVSDM 1.06 or a workaround.

Re: VA event monitor NOT in service

Frauke Denker_2 — Fri, 26 Dec 2003 04:54:22 GMT

Hello,
no there will be no case for a non-polling client. The only thing that is monitoring is SPOP status. So if an SPOP in not polling this should cause an incidents.
Regards
Frauke

Re: VA event monitor NOT in service

Frauke Denker_2 — Tue, 30 Dec 2003 12:38:31 GMT

I just recieved the information that the CVSDM 1.07 is not supported with VEAH by now. I guess it will be supported with the new ISEE release.

Re: VA event monitor NOT in service

Dean Cashen_1 — Thu, 19 Feb 2004 15:50:18 GMT

There is a known issue with CVSDM 1.07 and the existing VA Event Handler, and we understand the problem and plan a fix shortly. It's premature to give a date, but believe the solution is a simple one to implement and test. Sorry for the inconvenience! This is a very high priority for HP to resolve for our customers.

Re: VA event monitor NOT in service

Beth Patterson — Mon, 08 Mar 2004 19:39:23 GMT

Is there any further info on a time frame for a fix to allow cv1.07 to function with ISEE?

Re: VA event monitor NOT in service

Dean Cashen_1 — Mon, 08 Mar 2004 19:49:35 GMT

Yes, we're looking at producing a fix literally within the next couple days. Testing so far is going very well. Now, "deployment" is an open question, where to put the bits for general distribution, and we'll probably look at both internal and external sites. But I don't have a definitive answer at the moment. So let me ask while I can: Where would you want to see the new event handler ("VAEH") put for download?

Re: VA event monitor NOT in service

Zvonko Patafta — Fri, 19 Mar 2004 12:57:09 GMT

I would appreciate if you can let me/us know whether the test is completed and how did it go. I am looking forward from where to download the fix! Thanks!!! Anywhere is fine!

Re: VA event monitor NOT in service

Dean Cashen_1 — Fri, 19 Mar 2004 13:37:34 GMT

Hello. The new VAEH release is scheduled for release TODAY (March 19) on hp.com, with the new ISEE release. It's compatible with all CV SDM releases, including 1.07. So that's the target, and I hate to "non-answer" the question of when exactly they'll be available, but it has to go through a process that I know can take some time to appear for download. The new VAEH version is "1.02.00" (the ISEE download page shows version 1.0 at this moment).

My recommendation is to wait until, at least end-of-day, or perhaps later. I'll check on the progress for you though.

And, I want to say Thank You for your interest in ISEE! It's in everyone's best interest (customers and HP alike) to promote and use ISEE for support, and HP has always wanted as thorough of a deployment of this tool as possible. So "tell your friends!" "Phone Home" is the future, so download it, or have your service people install it and USE it!

Dean

Re: VA event monitor NOT in service

Dean Cashen_1 — Fri, 02 Apr 2004 04:01:35 GMT

I have been able to verify the new 1.02.00 version of VAEH is on the site (hp.com, ISEE) and has been since late 03/19. We've had a number of "real" installs and it's working as intended, to resolve the CV SDM 1.07 issues, and add the new proactive event notifications.

Thanks,

Dean

Re: VA event monitor NOT in service

Radovan_2 — Fri, 28 May 2004 13:27:48 GMT

Helo Zvonko,

ja ne znam odgovor na tvoje pitanje, ali
bih voleo da mi se javis. Evo mojih podataka,
valjda me nisi zaboravio...

Radovan Knezevic
k.radovan@sezampro.yu

Re: VA event monitor NOT in service

MARIJANA — Thu, 15 Feb 2007 08:31:49 GMT

samo bih voljela provjeriti da li je to zvonko patafta generacija 1964, kojemu je roÄ endan ili 5. veljaÄ e ili danas?

ako jest, molim te da mi se javiÅ¡ i sretan ti roÄ endan!

marijana b.