topic Remote Software Manager doesn't install RSP in Insight Remote Support

Remote Software Manager doesn't install RSP

Epov Ivan — Fri, 10 Apr 2009 08:31:58 GMT

Installed SIM 5.2. I have problem with Remote Software Manager, which doesn't install RSP and other software. It shows that status aborted(pre-installed). Buttons Remove and Install don't help. Traffic analazer programm shows that something was downloaded. I wanted run installation manual, but I did find distr of this files.
How can I solve this problem?

Re: Remote Software Manager doesn't install RSP

jaywardhan — Tue, 14 Apr 2009 10:43:17 GMT

Hi Epov,

Looks like you didnt uninstall any previous instance of SIM or RSSWM and packages.
You might need to cleanly uninstall all the packages under RSSWM from Add/Remove Programs, Delete all relevant folders and registries and reinstall the packs. Consider reinstalling RSSWM, downloading the packs and installing it.

Regards,
Jay

Re: Remote Software Manager doesn't install RSP

Epov Ivan — Fri, 17 Apr 2009 09:25:06 GMT

Hi Jay,

There are no RSP in Add/Remove Programme and in other places. System is clean before installing. Same problem is on other site.

I upgraded SIM 5.2 to SIM 5.3. And now all works fine.

Re: Remote Software Manager doesn't install RSP

Adila Botonjic — Tue, 28 Apr 2009 19:08:03 GMT

If you have SIM 5.2 you can find what was downloaded via RSSWM under c:\program files\HP\SWM\ISEE_SWM_something\marimba and then you should see around 35 folders called chx where x represent the number from 1 to 35. It's complicated to understand what contains folder ch1 and ch2 and so on...so knowing where are downloaded packeges will not help you so much.
You could see log file using RSSWM for the package that is aborted or the best thing of all would be uninstall the current RSSWM and then upgrade SIM to v 5.3. SIM 5.3 installs RSP 5.20 and it's much easier to understand where is the potential problem of RSP.