https://community.hpe.com/t5/insight-remote-support/entitlement-fails/m-p/4399081#M1870 Hi Alice,<BR /><BR />For all devices enter always the serial number AND the product number and add the countrx code.<BR /><BR />Regards, Werner Tue, 14 Apr 2009 04:21:51 GMT ITRC Test-CH 2009-04-14T04:21:51Z https://community.hpe.com/t5/insight-remote-support/entitlement-fails/m-p/4399080#M1869 In RSP A.05.20 and SIM, trying to entitle an eva. It discovers the eva, we put the customer entered serial number and click entitle and it comes back with this in the little triange warning box (instead of green cirle with white checkmark): entitlement service connection failed. Anyone seen this before? Fri, 10 Apr 2009 14:39:59 GMT https://community.hpe.com/t5/insight-remote-support/entitlement-fails/m-p/4399080#M1869 Alice Seeley 2009-04-10T14:39:59Z https://community.hpe.com/t5/insight-remote-support/entitlement-fails/m-p/4399081#M1870 Hi Alice,<BR /><BR />For all devices enter always the serial number AND the product number and add the countrx code.<BR /><BR />Regards, Werner Tue, 14 Apr 2009 04:21:51 GMT https://community.hpe.com/t5/insight-remote-support/entitlement-fails/m-p/4399081#M1870 ITRC Test-CH 2009-04-14T04:21:51Z