topic Re: Entitlement info problem and Network Error in Insight Remote Support

Entitlement info problem and Network Error

Terence Kumar_1 — Tue, 13 Jan 2004 02:52:08 GMT

Hi all

I am having major problems with some new client installation, where i DONT get the Entitlement Information sections and i get a "Error-Network Error" on the top of the page on access using http://clientname:5060/start.html
I am using the A.03.00.026 on the clients and SPOP..

Any ideas?

thanks in advance...

Re: Entitlement info problem and Network Error

Fabio Ettore — Tue, 13 Jan 2004 11:11:31 GMT

Hi,

I saw the only one time this problem; it was solved by inserting isee server into hosts file. If they are HP-UX clients then just insert into /etc/hosts

hostname_of_ISEE_server

Just a thought...

Best regards,
Ettore

Re: Entitlement info problem and Network Error

Frauke Denker_1 — Wed, 14 Jan 2004 04:18:05 GMT

Hello,
if you recieve a notwork error when displaying the Client UI, check the proxy setting, is the proxy correct, can the name be resolved is the user/password correct.
For sure the system need to know which IP address belongs to isee.europe.hp.com.
If all this seams to be correct, but the connection still does not work, trace the network traffic or check the log on the proxy if the authoriation works fine.
Regards
Frauke

Re: Entitlement info problem and Network Error

Mogamat Thompson_1 — Mon, 06 Sep 2004 06:44:51 GMT

Hi Terence,

I am experiencing the same problem.

Did Fabio's suggestion solve your problem?

Your response is appreciated.

mogamat.thompson@hp.com

Mogamat