topic Re: Remote Support Client registered but error Undelivered ISEE in Insight Remote Support

Remote Support Client registered but error Undelivered ISEE

josh00b — Thu, 02 Jul 2009 12:51:57 GMT

Hello i uninstalled ISEE and i installed RSSWM.

In System Event Analyser i click to "Update" and i have this message "Remote Support Client has been successfully registered"

But when i make a "test event" i have this error message "Undelivered: ISEE; Delivered: SMTP, LOG; " in WEBES Notifications

In "wsea status" ISEE in enabled and "desta status" is running

I tested this command "C:\Program Files\HP\RemoteSupport\bin>configureProxy.cmd -R" but not resolved my problem.

Can you help me please.

Re: Remote Support Client registered but error Undelivered ISEE

josh00b — Tue, 07 Jul 2009 07:39:29 GMT

I find an error in WEBES56.log in C:\Program Files\HP\svctools\specific\Webes\logs

It's :

09:24:59,352 ERROR AbstractFlushingEventListener:301 - Could not synchronize database state with session
org.hibernate.StaleObjectStateException: Row was updated or deleted by another transaction (or unsaved-value mapping was incorrect): [com.compaq.svctools.desta.services.managedentities.ManagedSystem#408181f1220cf98b01220cfa5eac326d]

ERROR_RECOVERABLE: 2009-07-07 09:24:59.352 +0200
Thread: Thread-492

ISEETransport.sendParcel failed to create ISEE V5 XML document.

.....
______________________________.
ERROR_RECOVERABLE: 2009-07-07 09:25:04.320 +0200
Thread: Thread-13:Monitor Thread

Could not delete DBTriggers <= 836

If you have an idea, to solve my problem, thanks

Re: Remote Support Client registered but error Undelivered ISEE

inex — Wed, 23 Sep 2009 22:17:27 GMT

Hi
Did you manage to solve this problem?
I see something similar at one customer.

-inex

Re: Remote Support Client registered but error Undelivered ISEE

josh00b — Thu, 24 Sep 2009 07:04:50 GMT

I updated all driver, i uninstalled HP SIM and i installed version "rs_std0707.exe" of RSSWM.

This solution resolve my problem

Re: Remote Support Client registered but error Undelivered ISEE

inex — Fri, 25 Sep 2009 06:25:14 GMT

ok, thanks.

-inex