topic CW column in SIM is now called label in Insight Remote Support

CW column in SIM is now called label

Michael Leu — Mon, 20 Jul 2009 15:43:36 GMT

Hi,

In SIM one day the system column name went from "CW" to "label" and in the system page the attribute is now called "hp.isee.entitlement" instead of something like "Contract and Warranty Status".

This is only a display issue, everything else seems to work fine. I suspect RSP/ISEE works as some kind of extenstion in SIM, and the text strings got lost or something. Any ideas how to get the proper labels back?

Thanks.

Re: CW column in SIM is now called label

Brad Cunningham — Tue, 21 Jul 2009 01:30:54 GMT

Close HP SIM application
Stop the HP SIM service
Copy the file CWStatusSourceReg.properties from the ISEE config directory (C:\Program Files\Hewlett-Packard\RemoteSupport\config)"your path may be different" to the HP SIM setup directory (C:\Progam Files\HP\Systems Insight Manager\setup).
Start the HP SIM Service
Open the HP SIM application - the column should be labeled CW

Re: CW column in SIM is now called label

Armin Kunaschik — Tue, 21 Jul 2009 12:29:09 GMT

The problem went away after I installed the latest SP1.

My 2 cents,
Armin

PS: Please assign points!

Re: CW column in SIM is now called label

Michael Leu — Tue, 21 Jul 2009 14:44:39 GMT

Reopening thread.

Re: CW column in SIM is now called label

Armin Kunaschik — Tue, 11 Aug 2009 14:08:12 GMT

After applying some current SIM patches, the "label" went back... and I was able to fix the problem like described, thanks!
Hopefully this problem will not appear again and again...

Armin

Re: CW column in SIM is now called label

Richard Drouin — Thu, 14 Oct 2010 19:01:57 GMT

a year later after updating sim60 with the september2010 hofix "Label" popped-up again.

Fixed using the above steps.
At least hotfixes are consistent.

Re: CW column in SIM is now called label

Ryan Ollenburger — Tue, 12 Jul 2011 18:35:08 GMT

This just happened to me as well...after upgrading IRS from 5.50 to 5.60

The Fix provided by Dave worked for me

Re: CW column in SIM is now called label

Ryan Ollenburger — Tue, 12 Jul 2011 18:35:48 GMT

Sorry...fix was provided by Brad