topic Re: PAC (SHC) client fails to set email address in Insight Remote Support

PAC (SHC) client fails to set email address

Franz Muhr — Wed, 26 Aug 2009 12:02:22 GMT

Hi,
when I try to save the email address in the Service Detail of the Proactive Analysis client I always get an error Message:

Warning: hpsconfig permission denied;

Re: PAC (SHC) client fails to set email address

Witron_1 — Thu, 24 Sep 2009 14:15:53 GMT

the email adress must be an adress of HP
xxx@hp.com

Which version are you using? there are som eissues with the webUI in version 10 and 11

using the CLI should help to get your SHC configured

Re: PAC (SHC) client fails to set email address

Anka — Tue, 10 Nov 2009 15:39:15 GMT

Hi Franz, did you find a solution to your problem, i have the same and no solution till now....

Re: PAC (SHC) client fails to set email address

Anka — Wed, 11 Nov 2009 11:49:28 GMT

In our case the problem was solved as follows:

Warning: hpsconfig permission denied

#ll /opt/hpsmc/common/bin/hpsconfig
-r-sr-x--- 1 root hpsmc 4024504 Mar 22 2006 /opt/hpsmc/common/bin/hpsconfig

Note the Group: hpsmc

#grep hpsmc /etc/group
hpsmc::102:

Added the user hpsmh in the group file:

hpsmc::102:hpsmh

Hope it helps.