topic Re: IRS install error message in Insight Remote Support

IRS install error message

inex — Wed, 16 Sep 2009 12:28:40 GMT

Hi,

I'm installing HP Insight Remote Support
Standard version to monitor an EVA system.

During the installation I have choosen "select all"
on the pricacy settings and then the programme start "checking
secure connectivity to the HP support ccenter"
And then this error message occur.

"error running command to register wsc files and set up the scheduled tasks.
Please verify that the swm scheduled tasks have been created and that the
swm gui can be opened. See the troubleshooting guides for more information"

Any ideas?

-inex

Re: IRS install error message

Chris Ciapala — Thu, 17 Sep 2009 08:50:06 GMT

Can you make https connection from this machine to the internet?
Exact addresses are in the manual, but I think you have to have Internet connectivity from the server, clean http as well as secured via SSL.

Re: IRS install error message

Grooper — Wed, 30 Sep 2009 12:54:30 GMT

I ran into the same problem. I tried to install Insight Remote Std. Version 5.3 onto a Storage Management Server running Windows 2008 64bit.

I already checked connection to HP; runs fine with configured proxy.
I also tried to configure winhttp proxy via netsh, also no avail.

Any ideas, anyone?

Re: IRS install error message

inex — Wed, 30 Sep 2009 21:42:37 GMT

Even if I get this error message the installation continues and seems to work fine.

-inex