https://community.hpe.com/t5/insight-remote-support/advanced-remote-support/m-p/4499771#M2299 I moved to another HP SIM server.<BR /><BR />I get this message when I launch Remote Support Configuration and Services:<BR /><BR />Could not load the Remote Support Customer Information file.<BR />Please refer to the Support Documentation for resolution steps.<BR /><BR />the old server is still available, any idea of which files to copy so this will work?<BR /><BR />Running System Insight Manager with SP1 and hotfixes.<BR /><BR />Remote support client is the latest one - 5.30<BR /><BR /> Thu, 17 Sep 2009 17:03:25 GMT Sven_11 2009-09-17T17:03:25Z https://community.hpe.com/t5/insight-remote-support/advanced-remote-support/m-p/4499771#M2299 I moved to another HP SIM server.<BR /><BR />I get this message when I launch Remote Support Configuration and Services:<BR /><BR />Could not load the Remote Support Customer Information file.<BR />Please refer to the Support Documentation for resolution steps.<BR /><BR />the old server is still available, any idea of which files to copy so this will work?<BR /><BR />Running System Insight Manager with SP1 and hotfixes.<BR /><BR />Remote support client is the latest one - 5.30<BR /><BR /> Thu, 17 Sep 2009 17:03:25 GMT https://community.hpe.com/t5/insight-remote-support/advanced-remote-support/m-p/4499771#M2299 Sven_11 2009-09-17T17:03:25Z